Best Western Premier Agung Resort Ubud

Excellent hotel, friendly staff. The check-in process was smooth and provided necessary information. Welcome drink was provided Poolside view room was great. Thank you for the honeymoon decoration, we appreciate the gesture. Room was clean with thoughtful amenities such as umbrell and  bamboo holder to dry clothes a the  balcony. Bed was comfortable and thoughtful with soft and hard pillow per person. There was small pillow as well. Washroom amenities weres good. Necessary amenities such as shampoo, conditioner, shower gel and  body lotion were provided and were decent. Toothbrush, shaver was decent too. They even provided sewing kit which was thoughtful. Pool was great. There is area for baby/toddler to play in. Breakfast was fantastic with vegetarian choices, live station (omelette, pan cake, waffles), sausages and variety of breads. We love the choice of providing yogurt, herbal drink and packets of milk. The hotel were thoughtful to cater for children as well. Gym were decent and open until 10pm. Treadmill, cycling and lifting weights. Small mineral bottles and towels were provided. Complimentary afternoon tea from 2-5pm. 3 variety of small bites and changed daily. Detox water and nuts were self service at lobby. Special mention to housekeeping iluh suryantini and Front Office Janu with integrity. I left my debit card and cash (SGD 200 & USD 200) inside Safety box. Janu WhatsApp call and informed about it. I'm touched that both staff were honest which made me want to provide review in trip.com, Google review and TripAdvisor. As I was already travelling to Uluwatu, Janu was able to send missing items to my hotel in Uluwatu. I'm grateful for the gesture as my plans would be spoilt if I had to return to ubud to collect. With such exceptional service, I feel safe staying in Best Western Premier again. The integrity of iluh suryantini has won our hearts, thank you for being honest. We are glad to stay here.

This resort has changed my stereotypical perception of the Best Western brand, which is normally associated with motels or budget hotels. Although it is not right in the centre of Ubud (which may not be a good location to stay, given the constant hustle and bustle) and walking to the main road takes about 10 minutes (though ordering a Gojek motorbike or car would take the need to commute on foot out of the equation), I could not be happier with my choice of accommodation. I looked forward to returning to the resort after my morning tours, even if it’s just lazing by the gorgeous two-tier infinity pool flanked by coconut trees or getting a relaxing message at the pretty good in-house spa. Though the breakfast buffet is forgettable, to say the least, the meals they serve at the all-day restaurant are surprisingly pretty good, particularly the succulent Bebek Goreng (fried duck), which can rival those served at the more established restaurants in Ubud. It opens til 11 pm (last order half an hour before closing), so you can still be well fed even if you arrive late in evening as I did. And the service provided by every member of the staff is impeccable. This resort will be my first choice of accommodation if or when I return to Ubud.