Alam Kawi Ubud Resort & Spa

The service and amenities are very good . The location isn't that great, the paddy fields were dry.

Our stay at your hotel was not pleasant at all. We had closed the villa and upon entering we saw that the doors did not close well and left large gaps between. The bathroom had a hole in the window where even a mouse could fit. it was full of insects and bugs. we had snails in the bathroom, which was supposed to be cleaned every morning and just left them there, we had a nest of large bees and of course, if there was a dead insect, they never cleaned it. the cleanliness in general was unacceptable, they didn't change sheets and towels while we left them on the floor to let them know we wanted a change, they didn't clean the place at all in any way. they found empty shampoo bottles, we didn't have toilet paper and they didn't bring any. on the bed every day we found dirt and even worms while we were sleeping. all areas were dirty full of insects. every day you found something else. we know that it is a hotel in nature, but the dirtiness is not justified at any level. previously we had stayed in a hotel in the jungle and we did not face such a situation. we paid a lot and unfortunately it was not worth it.

Came with family, stay 3 days 2 nights here. Very beautiful place, everything was great, the food, service, view and the staff. Ratna dan Yoga were very helpful, even they are trainee at the resort, but the confidence on service delivery was very great. Recommended place for release the stress.