Aston Kuta Hotel and Residence Reviews

Response from Property: Dear Sirs,Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic last day in Bali and that our top-notch staff, amenities, and location contributed to your experience. It's always our goal to provide a clean, peaceful environment for our guests to relax in, and we're glad to hear that you found the room spacious and comfortable. We hope to welcome you back again soon for another unforgettable stay.Sincerely,

Response from Property: Dear Talian,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel clean and conveniently located for your quick stopover near the airport. Your satisfaction with the value we offer is our priority. We appreciate your review and hope to welcome you back again in the future for another pleasant stay.Sincerely,

Response from Property: Dear Natashia RankinWe're pleased to inform you that we've already initiated room renovations to address the concerns you raised regarding the age and outdated feel of the hotel. We're glad to hear that you found the location convenient and the cleanliness satisfactory. Your comments regarding the value for money are duly noted, and we will continue to strive for excellence in this aspect as well. We hope you'll consider giving us another chance to exceed your expectations on your next visit. Please feel free to reach out to us directly if there's anything we can do to make your future stays more enjoyable.Sincerely,

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the amazing service and friendly staff. It's wonderful to know that, overall, you had a good experience. However, we sincerely apologize for any inconvenience caused by the presence of a cockroach in your room. Please rest assured that we take this matter seriously, and our team is conducting a thorough inspection and addressing it promptly to prevent any recurrence. Regarding the issue with the room key and the need for occasional resets, we appreciate your patience and understanding. Our team is actively working on resolving this to ensure a smoother experience for our guests in the future. Your feedback is instrumental in our continuous efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Your feedback is instrumental in our continuous efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,

Response from Property: Dear Guest,Thank you for taking the time to leave us a review following your recent stay at our hotel. We appreciate your feedback and are glad to hear that you found our service to be good. We are, however, sorry to learn that you encountered some initial communication challenges with our hotel. We value your input and would appreciate it if you could provide us with more details about the specific communication issues you encountered. Your feedback will help us improve and ensure a more seamless experience for all our guests. We look forward to hearing from you and having the opportunity to better understand and address the communication concerns you mentioned.Sincerely,

Response from Property: Dear​ Sir/Madam,We appreciate you taking the time to share your feedback about your recent stay with us, even though you chose to remain anonymous. Guest satisfaction is our top priority, and we take all comments seriously, regardless of the source. We are truly sorry to hear that your experience at our hotel fell short of your expectations. Please know that we are committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we did not meet those standards during your visit. We understand that the age of our property may present some challenges, but we are continually working on improvements to ensure a pleasant ambiance for everyone. Additionally, we are conducting a thorough inspection of our linen to eliminate any instances of dampness, and we will address any room issues to ensure they are well-maintained and comfortable. We wish we had the opportunity to address these concerns during your stay, as we would have done our best to rectify the situation promptly. We value your feedback and hope that you might consider giving us another chance in the future. If you do choose to stay with us again, please do not hesitate to reach out to our hotel's team, and we will personally ensure that your stay is a delightful one. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm Regards,Dewi AndrianiGeneral Manager