We came with friends and took two rooms. Ours was simpler, since we were without a child, but upon arrival they upgraded our room level. The deluxe room was large with a huge bathroom - beautiful and comfortable.
We took a room with buffet breakfast, there was a lot of delicious food. We always ate our fill. Breakfast is wonderful!
As for the rooms: on the first day (in the first room) the water in the shower was cool, and the next day after the rain our roof leaked. We were moved to another room (I don’t know what level it was), there was no hot water there either. It was unpleasant because we got wet from the downpour and wanted to warm up in the shower. For the next two days, we could not dry our things in the room, no matter how much we changed the air conditioner settings. The water in the shower became hot only on the second day. And on the last day, after a rainstorm, our roof leaked again.
In general, the hotel is a comfortable place to stay for your money: delicious breakfast, comfortable beds, a clean pool, friendly monkeys on site, a spa, a temple, a monkey forest and souvenir shops nearby.
But after such an experience, I don’t want to stay here in the rain (which is quite common in Ubud).
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