Guest User
January 2, 2024
Excellent location. Disappointed in our experience staying at AQ-VA. We arrived late in the evening following a flight delay, we were put in a room behind the lobby despite paying for a deluxe pool access room. Two staff members told us this was in fact a pool access room despite being no where near the pool. We spent one night in this room, this was very run down and not very clean. The bathroom was filled with ants. Shower had very limited hot water. We were thankfully moved to a new room, which was newly renovated (still not pool access despite booking this). This room was much more fresh and clean and spacious. Again the shower was not very good. Would start off extremely hot (was no cold water) and then would be cold within two minutes so was very hard to have a comfortable shower. We had staff members come twice to look at this, one said nothing was wrong. One was confused and said it had been fixed (was not fixed). Air conditioning stopped working and we had to follow up with staff on two occasions to have this looked at. Was many other little things that made this stay very disappointing. I have been to Bali many times and will not be staying here again