Viceroy Bali

Viceroy Bali Reviews

Viceroy Bali

Br. Nagi, Jl. Lanyahan, Petulu, Kecamatan Ubud, Kabupaten, Gianyar, Bali, Province of Bali, 80571, IndonesiaView Hotel Details
Viceroy Bali
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Viceroy Bali Guest Reviews

4.7/5
Amazing
75 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(75)
Positive reviews(14)
Reviews with photos/video(8)
Awesome stay(8)
Great service(8)
Guest User
Junior Suite
Stayed in Aug 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 2, 2023
This hotel was definitely one of the best hotels I've ever stayed. Everything was perfect.
Response from Property: Dear Valued guest,Thank you for your glowing review! We're thrilled to be among the best hotels you've ever experienced. Your acknowledgment that everything was perfect means the world to us. We're committed to providing exceptional stays, and it's gratifying to know we succeeded in making your visit memorable. Your satisfaction is our highest reward, and we can't wait to welcome you back for another perfect stay.Best WishesAmanda SyrowatkaDirector
Guest User
Junior Suite
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 20, 2023
Viceroy never failed to amaze us. We stayed there for the first time in 2019. This time we went back and again, we enjoyed our stay. Also to have dinner at the Aperitif restaurant. Amazing hospitality and wonderful resort to stay with your loved ones.
Response from Property: Dear Valued Guest,Thank you for taking the time to leave such a positive review about your recent stay at Viceroy. We're thrilled to hear that we were able to exceed your expectations and provide you with an amazing experience once again.Our team takes great pride in providing exceptional hospitality, and we're delighted that you enjoyed the service you received throughout your stay. We're also thrilled to hear that you had the opportunity to dine at our Aperitif restaurant and had a wonderful culinary experience.We appreciate your kind words and recommendation, and we look forward to welcoming you back to Viceroy in the future. Thank you for choosing us for your stay.Yours sincerely,Amanda Syrowatka
HYEYOUNG
Deluxe Terrace Villa
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 31, 2022
We stayed at Viceroy Bali in order to celebrate our 10th wedding anniversary. Every staff is so kind and makes us happy while staying. The room condition is perfect and clean. There are no insects, even tiny ants, in the private villa. You can move with a buggy from your room to the main facilities. If you want to go to Ubud downtown, call the concierge. They will provide a pick-drop-service. Thank you to all the staff in Viceroy Bali!! I just came back to Singapore with good memory from there. I'll visit again next time.
Response from Property: Dear TTKR49,We are so happy to read your kind review - thank you for taking the time to share it. I will ensure Viceroy Bali family see your review also which I am sure will bring smiles to their faces. It was a pleasure to welcome you at our Ubur retreat and we hope to see you back again soon.Best wishes,Amanda SyrowatkaGeneral Manager
Brook_
Vice Regal Villa 2 Bedroom
Stayed in Feb 2024
Other
13 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The hotel is opened by the French and is a medium-sized exquisite resort hotel. The architectural style combining French and Indonesian styles can be seen everywhere. The iconic Indonesian smile, the joy and enthusiasm from the inside out are unforgettable and will be returned if there is a chance. Come again. Thanks!
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6/14
Response from Property: Dear Brook_,Greetings from Viceroy BalThank you for your wonderful review! While we appreciate the sentiment, we would like to clarify that our hotel is owned and managed by an Australian family who are onsite daily to ensure our guests have a personalized and memorable experience.We're delighted that you enjoyed our medium-sized exquisite resort hotel, blending Bali and Indonesian architectural styles. Your mention of the iconic Indonesian smile and genuine warmth from our team is truly appreciated.We hope to have the pleasure of welcoming you back for another unforgettable stay in the future.Best wishes, Amanda SyrowatkaDirector
Masa Suda
Deluxe Terrace Villa
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The private pool in the room was very clean. They provided attentive service, and although the price was high, the satisfaction level was high and I would recommend it.
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Response from Property: Dear Masa Suda san,Thank you for taking the time to write such a wonderful review. All our villas overlook the lush jungle, providing you with your own private sanctuary amidst beautiful nature and ambiance. We strive to offer the best in every aspect to our guests, and we believe that the experience is worth every penny.We can't wait to welcome you back to Viceroy Bali soon.Warm regards,Amanda Syrowatka Director
Guest User
Pool Suite
Stayed in Oct 2023
Family
28 review
3.0/5
Posted on Oct 26, 2023
Let’s put it this way, this is the worst hotel among the six hotels I stayed at. I booked it because of the good reviews. The swimming pool is indoors and the color of the swimming pool is very dark. You know the feeling when you go to the bathroom and pass by the swimming pool at night. It has a weird design and the shower room has no door, so it is not suitable for family travel! Have you ever seen a room charge of more than 4,000 per night to use this towel? The most speechless thing is the air conditioner. If you don't turn on the air conditioner at night, you will be hot to death. If you turn on the air conditioner, the noise of the air conditioner will be noisy to death. We were so noisy that we didn't fall asleep until 4 o'clock in the morning. Don’t have any expectations for breakfast. It’s really not as good as hotel breakfasts worth thousands of dollars in China. The staff are very nice, they always smile and say hello to everyone they see. The hotel hardware is really bad!
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Response from Property: Dear Guest,Greetings from Viceroy Bali, We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we are addressing the pool, shower, and air conditioner issues promptly. We value your input and are committed to improving our services. We hope you give us another chance to provide a better experience.Best Wishes, Amanda SyrowatkaDirector
Guest User
Deluxe Terrace Villa 1 King bed
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Recommended for those who like places without Koreans Breakfast is not bad, dinner restaurant is recommended It's private, the service is good... I'm satisfied
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Response from Property: Dear valued guest, Thank you for taking your time to leave a review, your feedback is immensely valuable to us. We are happy to read that you enjoyed your stay and particularly our dining restaurant.At Viceroy Bali, we take pride in offering a unique experience that sets us apart from typical large hotels. Our serene resort environment provides you with tranquillity and peaceful surroundings.We can’t wait to welcome you back at Viceroy Bali.Best RegardsAmanda SyrowatkaGeneral manager
Colin Ng
Terrace Pool Villa 1 King bed
Stayed in Feb 2023
Couples
9 review
5.0/5
Outstanding
Posted on Feb 15, 2023
Everything is satisfied, the scenery is like a fairyland, the service is first-class, I am flattered, and the Indonesian meal is like a full meal of sweat
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6/8
Response from Property: Dear Colin,Thank you very much for taking the time to leave such a positive review.We're thrilled to hear that you enjoyed the breathtaking scenery and the top-notch service that we pride ourselves on providing. Our team works hard to ensure that every guest feels special and taken care of during their stay.We're also delighted to hear that you enjoyed our Indonesian meal. Our chefs take great care in crafting delicious and authentic dishes that showcase the flavors of Indonesia.Thank you again for choosing to stay with us and for sharing your experience with others. We hope to have the pleasure of welcoming you back in the future.Yours sincerely,Amanda Syrowatka
Anonymous User
Deluxe Terrace Villa
Stayed in Dec 2022
Couples
4 review
5.0/5
Outstanding
Posted on Dec 6, 2022
I went on a honeymoon. The facilities are clean and the staff are friendly. Besides, the food is really good!!! From floating breakfast to room service food, everything is recommended!!
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Response from Property: Dear 匿名用户, Greetings from Paisroy Bali. Thank you for staying at our resort. Our team had a great time with you. Our staff should be really happy when we meet again. Thank you for writing this review for us. Regards, Amanda Shirowacka, General Manager
혜니1119
Deluxe Terrace Villa
Stayed in Nov 2022
Couples
6 review
4.7/5
Amazing
Posted on Nov 27, 2022
The staff are so kind The water is clean and the accommodation is so tidy It was really the best. It was a happy trip thanks to you If I travel to Bali again, I am willing to visit even though it is expensive.
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Response from Property: Hello guest, It's great to have you with us. Our team had a great time with you. Our staff should be really happy to see you again. Thank you for writing this review for us. Best regards, Amanda Shirowacka general manager
Anonymous User
Terrace Pool Villa
Stayed in Dec 2022
Family
2 review
5.0/5
Outstanding
Posted on Mar 13, 2023
Really the best. It was a pool villa..! The view was great and the staff were really friendly. Convenient shuttle service to the city center
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Response from Property: Dear Customer, Hello, I am glad to hear that you had a great experience in the best pool villa. We are glad that you were satisfied with the view and staff service. Also, thanks for the good information that it is convenient to get to the city by using the shuttle service. We will do our best to make good memories next time. Thank you. Regards, Amanda Shirowacka
Guest User
Deluxe Terrace Villa
Stayed in May 2023
Other
1 review
5.0/5
Outstanding
Posted on Jun 11, 2023
The scenery is very pleasant and the SPA is also very good
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Response from Property: Dear Guest, Thank you for your review, we are glad to know that our resort view has amaze your stay and specially spa service. We are always ensure that our guest satisfaction is the most important to create a perfect amazing stay. Yours SincerelyAmanda Syrowatka
Guest User
Deluxe Terrace Villa
Stayed in Nov 2022
Couples
4 review
4.5/5
Great
Posted on Nov 28, 2022
Could it be heaven? It was so good. However, there was a drink bottle under the bed..! You couldn't clean it because you couldn't see it, but I gave it 4 points because of that. The swimming pool was really clean compared to other pool villas! The rest is the best. The water quality seems to be better than other places? Haha (As a result of using the shower filter, it was the accommodation with the least color change)
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Response from Property: Hello guest, it is very nice to have you with us. Our team had a great time with you. Our staff should be really happy when we meet again. The only thing is that there is a drink bottle under the bed. Our resort manager did his best to help. Thank you for writing this review for us. Regards, Amanda Shirowacka, General Manager
Guest User
Pool Suite
Stayed in Jul 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 11, 2022
Absolutely the best ㅠㅠ It was a hotel that made my trip to Bali happy. There were a lot of hotels in Bali that felt a lot of usability, even with 5-star ratings, but Viceroy was really clean and all were well maintained as if they were brand new. Best cheap trip.com...!!
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Response from Property: Dear TTKR49, We are so happy to read your kind review - thank you for taking the time to share it. I will ensure Viceroy Bali family see your review also which I am sure will bring smiles to their faces. It was a pleasure to welcome you at our Ubur retreat and we hope to see you back again soon. Best wishes, Amanda Syrowatka General Manager