The Kanjeng Suites & Villas Sanur

Smell the room not so good , old building I have to tell staff to clean again the room

First time staying here, and I didn't know this accommodation before! Trip.com has showed a room display option for the Chinese New Year, the rate was okay but compare to other I prefer to stay in other hotel which offers same price for better facility. Indeed, the photos on Trip.com looks great, in fact it's 180 degrees different then in real. Good location, calm and feel relaxed, but the cleanliness is bad, this old accommodation needs special and big maintenance to make it better look! First, I entered a room I was shocked to see the different compare on photos. The bathroom had no headshower and the water pressure is really low, it was room in second floor and stuck balcony door which uneasy to slide (rusty). was really bad! The linens, sofas, curtains, towels are dirty and stinky. I was asking the receptionist for the new room. The staff is really helpful and will try to make your stay accommodating. They will help out with the issues you have. this is a plus! 2 Nights stay is fine, hopefully from this review they will start to think to make this place looks better than what it is now. Thank you for hosting me! Regards,

Very nice location and friendly staffs. However, the facility is very old and the blanket is very thin.

The hotel is clean and the service is execellent

Super spacious and the staffs are very welcome. Near sanur beach, easy access to stuja sanur or massimo gelato.

DO NOT STAY HERE! SCAMMER! Definitely not 4 star, lying misleading hotel. WORST hotel I ever stay in Bali, where do I begin. Hotel located in an alley the picture misleading, look at my pic for the front of the hotel. Arrive at 4 pm to check in, no towel, said towel will be ready at 6pm. Pass by the pool toward my room, the pool water chocolate so dirty and so many tiles in the pool broken. Pool can't be used. Going up to 2nd floor stairs smells so bad like sewer leak smell. Get into my room 217, the room sofa and mirror so old, sofa have bald spot and stains, and you can see the mirror have black stains and the glass door to balcony broken can't completely close, it leave like 3 cm gap. Insert fly in thru it I got flies and mosquito flying in room. Key broken when I came back from dinner, because the door lock is rusty and you need to turn the key with power. Complain to the front desk, she gave me new key and said u have to pay 20,000 idr. Ok although I said your key is so weak and the door rusty. Gave her 50000 idr. waited for 3 min she was gone to the backroom, and then come out ignoring me and help other customer. I said miss where is my change I gave you 50000. She look at me and said oh sorry the fee is 50000 not 20000 for broken key. I argue with her for 10 sec, I don't have time for this I think I just told her you can keep it, thus hotel really ruin my day. I just go back to sleep in setup alarm at 7am and leave to different hotel.