Top Hotels in Ballater with Spas

Really good stay but could have been better. Hotel was excellent and really well decorated for Christmas. Lobby was well presented and staff were welcoming. Doors into main entrance and heavy to open as we had a pram and a young child as well as bags. Wouldn’t be easily accessible by wheelchair but does have a ramp. We were given room 9 on the first floor which is accessed via a lift and then 3 separate flights of stairs. Having seen we had a baby, pram, bags and a 2 year old we were given this room. We couldn’t get the pram through the door without unfolding it so it was really really unhelpful to be given this room and the staff should clearly have known this. We changed rooms and had to move everything to the 3rd floor which was a nicer room and more accessible. The room was nice and well laid out and decorated to a high standard. We were in room 32 and I would stay here again. The hotel doesn’t serve breakfast. We had dinner in the bar and the food was of a pretty poor standard but we were hungry. I asked to have food from the restaurant menu served in the bar as we had kids as did our friends but was told it wasn’t possible. The bar service was poor and we cleared our own table a couple of times. No beer on draught due to an issue that would take a week to resolve I was told. The hotel was nice enough but the staff really need up the game.