Tor-Na-Coille Hotel

Everything was very nice

Booked for one night get away with our pooch due to reviews. Room 115 - avoid - overlooks a terrible mess - honestly a disgrace! Had to open windows because of the room heat - obviously the smokers were outside and the room smelled of cigarette smoke. The room was dull - could do with getting rid of the scratchy tartan thing on the bed and cushions. It was dusty - I wouldn’t have dared pick up the phone - it was filthy. The mattress was hellish and the pillows lumpy - linen was white but certainly not crisp - it was almost tacky to the touch. Never slept a wink. When anyone on the same level closed their door ours banged loudly. Tea/coffee - could be much better - Nescafé sachets - no thanks. Breakfast - my partner had the full breakfast - he said it was ok. Eggs Benedict- eggs were nice enough, fatty bacon and goodness knows why brioche? The toast was like cardboard with tasteless butter and poor standard jams etc. The continental selection was possibly the worst I’ve come across. The pluses were few but the bathroom was okay and nice toiletries. Robes if you wanted them - plus a fan if you can sltand the noise. £20 charge for your pooch) most expensive charge yet although a bed provided - brought our own and a hamper with bowls if you need and a ball and toy. This charge was deducted because we complained about the room. Would like to habe seen the other rooms to see how they compared - have paid less than £155 for b&b in much better establishments

Have just had the very best high afternoon tea we have EVER had! Not your usual shop bought bits and pieces. All hand made on the premises (hence the 24 hour notice required). All of the pastries and cakes have that little extra twist or detail that the chef has put in. Simply the best!

I've pretty much stayed in every hotel in Banchory over the years and when the job I was on ran over yesterday I thought I stay here as its the one I've never tried. Reception was excellent as was the room but was completely let down when i went for dinner. Service from the bar man was poor and I was almost felt like I was unwelcome. ( The first time I've ever felt like this in the 20 years I've been working away staying in hotels). I ordered the fish and chips and for 16 pounds I was served with a lovely fish with a plate full of burnt frozen mccain oven chips. We've got a lot of work coming up in this area and we will be choosing to go back to the Banchory lodge to stay as the service there is far superior. I left this morning feeling completely disappointed considering the complete stay including dinner was 127 pounds. If your going to charge top money these days you need to deliver and unfortunately this hotel didn't.

Stayed two nights in Room 1 ...a large room with a sitting area and good views to a garden and down to the spa. Very comfortable bed with quality linen . Lots of wardrobe/drawer space . Large bathroom with walk in shower . Widescreen TV and radio . Cosy armchairs to enjoy the view . Very good breakfast and excellent service throughout out our stay . Lovely main lounge with roaring fire ..so comfortable . Our family and friends enjoyed the Saturday night meal pre booked or about 30 of us ,

Extremely friendly and helpful staff.

Excellent food and seriously good service

We had a fantastic stay at the Tor Na Coille Beautifully decorated, very peaceful,spacious rooms We didn’t eat in the evening,unfortunately one us was not very well,however witnessing how busy the restaurant in the evening was told its own story. We did have breakfast which was very tasty and well presented by two very cheery and attending members of staff. Check in was completed in less than two minutes We will stay here again

My wife and I stayed here for one night and we had a wonderful experience. It started with a very warm welcome at reception followed by the fantastic room number 6. Our dinner was superb and the service was excellent. The breakfast was really good and again great service. Every member of staff we met was very friendly and very helpful. We will most definitely return but for more than one night.