Guest User
June 20, 2024
Well, I have finally finished my stay in this hotel, and I can finally complain about this hotel. Everyone should really take a look at it and consider it carefully.
The first is the first one. Although it was clearly stated in the booking message how big the room was, the room was much smaller than expected after entering. Because I felt the room was too small after I checked in, I asked for a refund and planned to change. Hotel, but the hotel kept refusing, and finally told us to pay extra to change to a larger room type. The hotel said it was fully booked and rejected our request, but we saw that many platforms can make reservations... So this is bullying by the hotel and we will not say it. English, the reason for rejecting us
The second one: When I was doing laundry that night, the wash basin in the hotel was broken and kept leaking. We asked the hotel to see if they could apologize for this. The hotel never apologized. They bully us because we don’t speak English and they keep fooling us.
Third: I personally think this has become a hotel security issue. Before departure, we asked the hotel to help with cleaning. Then when we returned to the hotel in the evening, we found that the door to the room was not closed, which means that other people could be there at any time. You can go into the room. This is really scary when I think about it. I asked to see the surveillance camera. The hotel also bullied us because we didn’t speak English. They gave us a short surveillance video to show us and said that we opened it ourselves with the room card. It’s really super speechless
In general, with so many things happening, the hotel staff gave us the feeling that they were always shirking responsibility, bullying us because we couldn't speak English, and just kept fooling us. After it happened, there was not even a verbal apology. Really I am so speechless about this hotel.
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