Novotel Suites Bangkok Sukhumvit 39

The room is not as clean as I thought but overall it was a pleasant stay

Room was nice but have some smell of food inside when I got there.

As a frequent traveller, averagely travelling few times per month and not less than 20 times to Bangkok, I truly disappointed for this hotel. Each time I read a review, I always go for the positive points and tend to ignore the negativity. Sadly, not apply to this time. I found the room very stink, smell like rubbish. Despite my complaint to the front desk, I received a feed back from them that they will send a housekeeping to check. After the checking, I was told that the house keeper said my room is normal. My complaint has been totally ignored! The hygiene issues not only apply to their rooms, but the gym room. It is so run down and the equipments all are rusty. I have attached the photos for your own reference. The location is a nightmare, you need to walk about 15 minutes from Main Street and the street is very dark during the night. This is not like Bangkok at all, very difficult to access through a very small and congested road without any shops at all. This is a huge spoiler. I have paid in advance from 7 May to 12 May but have to give up and have to check out early despite paying in full and check in to other hotels. This hotel is not qualified to Novotel brand and I am wandering how Novotel is allowed this to happen? The hotel owner obviously want to run stars hotel with budget hotel mindset!

Clean and spacious, will stay again