I was booked for 5 nights, but after arriving and going into Rome, it was the worst experience I have ever had while traveling.
The worst service.
They say that cleaning, bedding, toiletries... are all missing and there is no service.
Other people's toenails on the floor. There were stains and pen marks on the bedding and I couldn't cover it with the blanket.
Mosquito attack!
Go to the counter. I'm trying to cancel the contract.
So check-in and check-out at 01:00. Application deadline is 01:30.
They told me to come down at 08:00 and tell the baby, so I stayed up all night until then.
So, I went down at 8:30 and the manager came out.
There is no refund.
Additional service charges apply if you want to upgrade to a different room.
I stayed for one night and asked to cancel the rest, but they said there would be no refund.
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