Kimpton Maa-Lai Bangkok, an IHG Hotel

조식뷔페도 너무 다양하게 맛잇게 나왔고 룸 컨디션도 좋았어요~ 마치 리조트에 온 것 같은 느낌으로 도심속 휴양을 잘 즐겼네요!

Chinese people who want to book this hotel should avoid lightning. This hotel considers skin color and chooses dishes. I have lived in Bangkok for a long time and have stayed in most five-star hotels. I have never encountered a hotel with such poor service and cleanliness. We checked in around eight o'clock in the evening. At this time, there was another white man who was also checking in. As soon as he came in, two waiters greeted him warmly and gave him a welcome drink, but we stood there doing nothing. I was waiting for check-in with my luggage in front of the front desk. My boyfriend explained to the front desk that we wanted a room on a higher floor. She told us that the same room was no longer available. If we wanted a higher-rise room, we would need to pay more to upgrade. After checking in, the person The front desk led us to the elevator and after a few words of prevarication, we turned around and left. Even the elevator was not willing to press the button for us (why do I mention this because I personally witnessed the white man next door getting on the elevator with the front desk and he was very nervous). Enthusiastically helping him carry his luggage) I didn’t feel the so-called excellent service and warm attitude in this store as mentioned in some reviews. I even felt it was blatant discrimination. After checking into the room, I discovered that the room we booked was not the so-called 87-square-meter room with green view. Opposite the window was a very ordinary street view. After checking on Ctrip, I found that the room she gave us was an 83-square-meter room that was even lower than our room rate. The street view room type does not have the so-called green view. At the same time, I checked the major booking platforms and the hotel's official website information, which showed that the same room had available rooms (but the front desk clearly informed us that there were no rooms). We immediately reported to Ctrip After reporting the problem, Ctrip customer service immediately helped me contact the hotel and handle it. About half an hour later, I received a call from the hotel front desk in my room. On the phone, she insisted that the room type she gave me was the green view room we booked. Maybe it was because the view was not good at night so I couldn't see the green plants clearly...? Later, she changed her mind and changed it to the fact that the green view of our room was visible from the bathroom window. As for our welcome drink, she thought that if we wanted to wait, we could ask the waiter to bring us two glasses... All questions were answered. The core didn't mention it at all. It just said that because they were hosting a certain group, the lobby staff was nervous and neglected some "small" details. A few minutes later, the front desk staff finally came to apologize and her attitude changed completely. She gave us a very detailed explanation and offered to upgrade us to a better suite with a higher floor for free. She led us to the upgraded room type. When we visited this room type, it was actually the same size (also 87 square meters) but with a different layout and a higher floor. However, we didn’t like it very much and she had been sincerely apologizing and trying to solve our problem (although nothing was solved). ) So we proposed that we would like to upgrade to a better suite (Executive Suite 124 square meters) at our own expense Then we returned to the previous room and the front desk told us that we needed to wait for 20 minutes. The room needed to be cleaned and cleaned to facilitate our check-in. After 20 minutes, a guy came and gave us the room card. At the same time, he saw that we did not have any big items. He just took two bags with him and then turned around and left (he may have thought that he was here to deliver the luggage and the task was completed without luggage) On the way to the room, we happened to meet the housekeeper who came out of our room and greeted us warmly (this was the first time in this hotel that a staff member greeted us. Others were walking around with hot wheels on their feet. Whoosh, but they treat us like transparent people) But as soon as the door was closed, the housekeeper rang our doorbell within 30 seconds and we opened the door. She rushed into our room without saying anything... I was really shocked. After coming in, I started looking around and gesticulating. I guess I left something in the room (because the cleaning staff didn't speak a word of English and we couldn't communicate and understand). Then he took out a slightly dirty towel from our toilet and ran out immediately. I didn’t even close the door. I thought that was the end of today’s horse capture. It was already 10pm at this time. Unexpectedly... we found a large piece of unknown dark brown sticky substance on the curtains in the living room... and it still smelled... There were no welcome fruits, welcome desserts, and welcome handwritten cards in the room, and there were no toiletries in the bathroom. We spent over RMB 5,000 to stay in a five-star hotel under the Intercontinental Group with very average hardware and fast hotel-style decoration and design. We have all checked into one of the best suites in the hotel, and the view is still unsatisfactory... fine. The only three points I can praise are that the hotel is a pet-friendly hotel. I saw many cute dogs in the lobby. The aromatherapy in the room is my favorite (the aroma is a bit strong, not everyone can accept it, but it is just right for me. ) The bedding is comfortable, the room is soundproofed, and there are still a few staff who are attentive to service. But compared to the Kempinski next door, it is really far behind. When checking in at Kempinski, there were too many people in the lobby. Many staff also took us to the executive lounge alone for check-in, and provided free drinks, fruits and extended room service. When we checked out, we were also given a sleeping spray as a small gift. We were also received in the Rosewood Suite when we checked in at Rosewood. The manager's service attitude is meticulous and even provides WeChat butler service for Chinese guests. When checking out of the store, the guy at the front desk had a stiff expression and asked him what brand of aromatherapy was in the room. He couldn't answer and asked us to wait nearby. He needed to call us to ask... After checking out, it was nothing. I didn't even say anything and turned around to serve the next one... This is the only and last time I stay in this store. Two word summary: terrible

酒店幫我們的房間up了兩個grade，超大的房間，因為有小孩，又備了很多小孩的洗護用品，還有一套兒童桌椅，一件玩具，一隻跟人一樣大的teddy bear，一進房間讚嘆連連👍👍

많은 방콕 5성급 호텔 들을 방문했지만 정말 최고였습니다. 수영장이 작지만 무료 해피아워도 있고 선베드도 널널해 쉬기 좋았어요.

房型大，服務非常nice ，周邊吃飯，購物都很方便，寵物友好飯店，非常棒

Very beautiful, stylish and well-designed hotel. The cafe on the ground floor and the elevator are full of fashionable young people. As soon as you enter the store, you can feel the vitality. In addition, the swimming pool and the sky bar on the top floor are also very beautiful. The morning buffet has a lot of things and the dishes are also beautiful. I am really happy that I can drink coconuts as much as I want.

Perhaps because it was a new hotel, it was really clean. But there were too many people and it was noisy. The room condition is good and compared to other hotels, it is really clean. I recommend it if you want to go to a hotel with a reasonable price and a lot of young people.

早餐很好 泳池也不錯 不曬