Evergreen Place Siam by UHG

Avoid this hotel❌❌❌❌❌ I really have nothing to say about this hotel. The most important thing when traveling abroad is safety, but this hotel doesn't care about the safety of its guests at all, which is ridiculous. On the first day of staying, I went out to play at night. I played late and came back at two in the morning. As a result, as soon as I entered the room, a super strong smell of ** rushed straight to my head? ? ? The two of us were stunned. We lived on the 19th floor, and the smell couldn't have come from downstairs. We immediately closed the door and smelled at the door to see if it was coming from the next door, but it turned out not to be! We seriously suspected that someone had entered our room and smoked **! ! ! ! ! Even our clothes hanging out to dry were stained with a strong smell of **! ! ! And it felt like it had only been smoked for a short time, super smoky! ! ! ! We hurried down to the first floor to find the front desk, and the front desk immediately called someone to check. Their own employees had not yet entered the room. As soon as they stepped into the room, they said directly that yes, it was indeed there. Then they went out for a few minutes and came back to tell us to change rooms. We quickly packed our luggage and went to the first floor. Since then, no staff has provided us with any help. We took the initiative to ask what was going on, whether the surveillance was adjusted, whether we were safe, etc. The answer we received was that we didn't know and asked the manager to talk to us tomorrow. The manager speaks Chinese. Well, we thought it was too late, so we would wait until dawn to solve it. We asked the front desk to take us to the new room. After arriving at the new room, we found that we were upgraded to a suite, but we still felt very panicked. We didn't dare to sleep all night and sat in the living room all the time. At 11 o'clock the next day, we didn't receive any calls from anyone in the hotel. We took the initiative to contact the front desk, but the front desk told us that the manager was not there for the past two days? If he was not there, why did he make such a promise the night before, and was there only one supervisor in charge of the entire hotel? We told the front desk that if you don't solve this problem for us, we will tell more Chinese people that your inaction will make you lose the Chinese market. But it seems that it doesn't matter to them. They just said calmly, "Okay, we will contact the manager immediately and let him contact you." As a result, we waited for a long time but didn't receive a call, so we went to the front desk again to tell the manager to contact us quickly, but we still received a very perfunctory reply. At this point, I knew that the hotel probably wouldn't care about our matter, so I immediately contacted Ctrip customer service, who solved the problem very quickly and went to verify the problem. The hotel told Ctrip that they didn't know where the ** smell came from and had upgraded our room type. We also checked the surveillance and found that there was no one, and we could also check the surveillance at any time. The words between the lines revealed that we had changed our room, so what else did we want. But before we contacted Ctrip, no hotel employee told us that we could adjust the surveillance. Is it because I asked a third party to come forward that he put forward such an argument? Only they themselves know whether the surveillance was adjusted or not. I am also very grateful to Ctrip for actively handling it for me. After communicating with the hotel about my request for check-out fee to no avail, it subsidized us 200 yuan and kept apologizing to us. But it has been two days now, and we haven't received a call from the so-called manager or an apology from the hotel until we checked out and left the hotel. I can't imagine if someone really entered our room to smoke **, and we just came back and bumped into him, would our lives be in danger? And when we come back, we can know accurately that we have gone out. Is there illegal surveillance in the room, or other reasons? It can be seen that this hotel does not care about the safety of guests. I don’t know if it only cares about Chinese guests, or if it doesn’t care at all. It is unknown whether anyone has entered our room. Such a service attitude is terrifying. So everyone must choose carefully. His location is indeed OK, but the service attitude is too bad. I dare not imagine how they will solve it if there is really any problem! ! ! I also hope that Ctrip can strengthen its supervision, because in the chat with the customer service, we know that we have no right to know whether the hotel will be punished after this incident. So was it punished? Moreover, as a Ctrip listed hotel, this hotel has a dangerous situation that is extremely taboo for our Chinese people. Should it be investigated and handled in time, and the final handling results be informed to the guests? Instead of just telling me that he might be downgraded or something like that! Chinese people don’t lie to this person! When you go out, everyone really helps each other and protects themselves! We were all stunned when the incident happened that day, and we didn’t take pictures to keep records. If you encounter such a similar situation, you must take pictures to keep evidence! ! Don't leave your valuables in the hotel! Take them with you!

很用心.我生日那天送了小蛋糕🧁.房間還給我升級了套房.非常感謝🙏.工作人員也是很有禮貌.地理位置很好.方便

衞生：好 設施：好 環境：好 服務：好。

還行，離商圈很近。

泰國這個地方真的是來了就不想走了！哈哈哈😝非常滿意，下次來還住這個酒店