Aston Banua Banjarmasin Hotel & Convention Center Reviews
Aston Banua Banjarmasin Hotel & Convention Center
Grand Banua Jalan Jend, Jl. A Yani No.Km 11, Kec. Gambut, Banjarmasin, South Kalimantan, 70652, IndonesiaView Hotel Details
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Aston Banua Banjarmasin Hotel & Convention Center Guest Reviews
4.4/5
Very Good
267 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(267)
Positive reviews(261)
Reviews with photos/video(61)
Awesome stay(40)
Clean and tidy(21)
Great service(15)
Awesome amenities(9)
Delicious breakfast(7)
Loved the view(6)
Negative reviews(6)
Yuninda Noor
Deluxe Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Not bad.
At midnight the room temperature rose, feeling hot. Immediately called the receptionist and immediately followed up.
Response from Property: Dear Ms. Yuninda Noor,
We greatly appreciate your comments regarding your stay at ASTON Banua Banjarmasin Hotel & Convention Center. It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.
Best Regards,
Dikdik Solehudin
General Manager
Anonymous User
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
2 review
1.5/5
Posted on Oct 3, 2024
Not a good choice. When ordering food, takes long time end up they didnโt even prepare the meals.
Response from Property: Dear Guest,Warmest greetings from Aston Banua Banjarmasin Hotel & Convention Center Thank you for choosing Aston Banua Hotel as your preferred accommodation during your stay at Banjarmasin and taking your time to share your stay experience. We are sorry to hear about your stay experience that fell your expectation and the inconvenience occurred. We are in stage improving all building facilities and services, in order guest comfortable during stay and we can accommodate guest needs. The issues you had mention will be looked into and we will do our best to rectify the issues.Once again we apologize for your inconvenience while at Aston Banua Hotel, for further assistance kindly please do not hesitate to contact our team at your convenience and we hope to have the opportunity to welcome you back with even grander stay experience. Best Regards, Dikdik SolehudinGeneral Manager
Response from Property: Dear Mr Alfaro A.K,
We are very grateful for your comments regarding your visit to ASTON Banua Banjarmasin Hotel & Conference Center. It is a pleasure for us to receive positive feedback.
We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.
Yours faithfully,
Education Solehudin
General Manager
Anonymous User
Deluxe Twin Room
Stayed in Mar 2024
Business travelers
29 review
3.5/5
Posted on Jun 23, 2024
The room is alright. There are a lot of restaurants nearby. Overall a great hotel!
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your great rating of our hotel .We are happy to know the result that you enjoyed recent stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We looking forward to welcome you back to ASTON Banua Hotel & Convention Center very soon! Kind Regards, Dikdik Solehudin General Manager
bspl
Deluxe Double Room
Stayed in Sep 2024
Business travelers
43 review
2.5/5
Posted on Oct 11, 2024
one nite stay is ok. nothing more.
Response from Property: Dear Mr BSPL, Warmest greetings from Aston Banua Banjarmasin Hotel & Convention Center Thank you for choosing Aston Banua Hotel as your preferred accommodation during your stay at Banjarmasin and taking your time to share your stay experience. We are sorry to hear about your stay experience that fell your expectation and the inconvenience occurred. We understand that our location might not be for everyone, as it offers a more tranquil and secluded experience. However, many guests appreciate the peaceful atmosphere and the opportunity to unwind away from the hustle and bustle.Once again we apologize for your inconvenience while at Aston Banua Hotel, for further assistance kindly please do not hesitate to contact our team at your convenience and we hope to have the opportunity to welcome you back with even grander stay experience. Kind Regards,Dikdik SolehudinGeneral Manager
Guest User
Deluxe Double Room
Stayed in Nov 2023
Couples
1 review
3.0/5
Posted on Nov 10, 2023
Average, far to find a place to eat and hangout
The only option is to spend time at the hotel
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced in finding suitable places to eat and hang out near the hotel. We understand the importance of having a variety of options for our guests, and we regret that we fell short in meeting your expectations in this regard.We appreciate your feedback as it helps us identify areas for improvement. In the future, we will strive to provide more information on nearby dining and entertainment options to ensure our guests have a seamless experience during their stay.If you have any specific preferences or if there's anything we can do to make your current stay more enjoyable, please don't hesitate to reach out to our front desk. We value your patronage and hope to have the opportunity to exceed your expectations in the future.Thank you for choosing Aston banua Banjarmasin Hotel & Conference CenterSincerely,Dikdik SolehudinGeneral Manager
Ririn Asri
Deluxe Twin Room
Stayed in Mar 2023
Couples
1 review
4.7/5
Amazing
Posted on Mar 24, 2023
Great experience, but a bit issue with soundproof from each rooms. Need imrpovment regarding this one.
Response from Property: Dear Ririn Asri,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. But also we apologise about the soundproof in the room issues that happen to you during your stay. We assure you that our hotel was under improvement in all area, and your review can help us to rectify the issues we need concern. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,DikDik SolehudinGeneral Manager
helen safira
Deluxe Twin Room
Stayed in May 2023
Couples
16 review
5.0/5
Outstanding
Posted on May 15, 2023
bersih, staff ramah, ada welcome drink. Breakfast ok. bagussss
Response from Property: Dear Helen Safira,
We very much appreciate your comments regarding your visit to the ASTON Banua Hotel & Convention Center. It is great for us to receive positive feedback/feedback.
We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.
Yours faithfully,
Dikdik Solehudin
General Manager
Guest User
Deluxe Twin Room
Stayed in Apr 2023
Solo travelers
2 review
4.0/5
Very Good
Posted on Apr 19, 2023
Very good place, good meal, clean room, good facilities, but lack of professional services by receptionist
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your great rating of our hotel .We are happy to know the result that you enjoyed recent stay in our hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We looking forward to welcome you back to ASTON Banua Hotel & Convention Center very soon!Kind Regards,Dikdik SolehudinGeneral Manager
Guest User
Deluxe Double Room
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 28, 2024
Good place for family trip
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your great rating of our hotel .We are happy to know the result that you enjoyed recent stay in our hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We looking forward to welcome you back to ASTON Banua Hotel & Convention Center very soon!Kind Regards,Dikdik SolehudinGeneral Manager
erwin randa
Deluxe Twin Room
Stayed in Sep 2022
Couples
1 review
5.0/5
Outstanding
Posted on Sep 14, 2022
Nice city view on 17th floor
Response from Property: Dear Valued Guest,
Warm greetings from ASTON Banua Hotel & Convention Center.
Thank you very much for providing an excellent review and feedback.
Positive reviews like yours will be passed on to our team who will be happy to receive positive feedback and we work hard to provide our guests with quality service and a pleasant stay.
It is an honor for us to serve you and we all look forward to welcoming you again in the near future.
Regards,
Solehudin's DikDik
General Manager
Guest User
Deluxe Twin Room
Stayed in Aug 2022
Business travelers
9 review
4.0/5
Very Good
Posted on Oct 4, 2022
Good location, friendly staff, easy to find food and go anywhere
Response from Property: Dear Valued Guest,Warmest greetings from ASTON Banua Hotel & Convention Center.On behalf of our entire staff, I would like to thank you for taking your precious time to post such a wonderful review for our hotel.It is always very rewarding to read that weโre able to enjoy all our hotel has to offer and particularly your highlighting of the services rendered to you is outstanding at the hotel. Positive reviews like yours will be passed to our team who would be happy to receive such positive feedback and we work hard to provide our guests with quality service and an enjoyable stay.It would be our pleasure to welcome you back.With kind regards,DikDik SolehudinGeneral Manager
Willy Eben Haezer
Deluxe Twin Room
Stayed in Oct 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 4, 2022
Good stay, good location, perfect
Response from Property: Dear Mr/Mrs,We are very happy and really appreciate your assessment of us.We hope to provide you with the best stay experience in the future.Warm regards,Dikdik SolehudinGeneral Manager