7 Pools Boutique Hotel & Spa

Very nice 3 stars hotel. The satff was very kind offering local usefull information. Big apartments with good stuff furniture. The spa sector excellent. Clean, weel organised and various possibilitiesȘ two interior big pools, jacuzzi, sauna, hammam, steam bath. Restaurant with good breakfast. Very spacious warm ski and boots room.

The property and deluxe apartment was beautiful , except the TVs.We had 2 TVs in the living room area and one of the bedrooms.No cable, as it was stated on the website. I called front desk, because we wanted to watch the European soccer championship, which was on the Bulgarian national tv channel.We were told that “This is Bansko, no cable is available, so we need to connect our phones to the tv, which is “smart” tv” which is ridiculous .Turns out only the bedroom tv is “ smart” , so I called again and we were told” we are lucky to even have 2 tvs , so we need to watch the game in the bedroom “ I was outraged, so they sent up a manager I assume, which had no idea what she is doing trying connect the tv in living area.She was extremely rude and unprofessional “ If you don’t like it you are free to leave “😱I had stayed in many resorts and hotels, worked for Marriott hospitality for almost 10 years and never heard a hotel manager address a guest in that manner!!!Its a shame such a beautiful facility and such a poor customer service and bad management!

Clean hotel with great amenities and spacious room

We moved here from Lucky Bansko having decided to stay and extra weekend until the end of the season but them not having availability. Obviously the two are not comparable but this is a really good value, 3* apartment complex and we were more than happy for the price we paid. This is a really good choice for people wanting more room than a hotel or to self-cater. We had a lovely clean apartment with a full kitchen and a balcony with great views. The staff are very friendly, good restaurant on site, supermarkets and Pirin Street in easy walking distance. There is a boot room and shuttle to the gondola- must haves for skiing' and a good pool and spa centre. It is a very 'easy' place to stay and would totally recommend it for those looking for an apartment amongst the many on offer in Bansko.

I will never recommend that place! It is absolutely awful! Very bad landscape! Very dirty rooms and very rude manager! Awful kid playground! Not responding to the pictures in Internet ! Very small rooms, not responding to the square meters written in website! Only at the reception the lady is very nice - poor her where she works!!! When I have claimed the room is dirty, the manager Olga told me to leave the hotel! I show her the dirtiness in the room and she told me: “This is absolutely normal, I don’t see nothing dirty here. You can leave the hotel!”

After a lot of research I booked a 2 bed maisonette apartment at 7 Pools Hotel for a (5 pax) family skiing trip. I have to say it was very difficult choosing our accommodation. Bansko has a lot of hotels and the reviews are very mixed. Because of this I was worried about my choice. The reviews here aren’t great but having seen the overall score on Booking I decided to take the plunge. I have not regretted it for a second and i can only say to anyone thinking of booking here that they should go for it. 7 Pools was everything we wanted. I’d say well above a 3 star rating. The facilities are modern and well thought out. Our apartment had 2 double rooms and 2 bathrooms. The rooms are spacious, have ample storage for clothing, a flatscreen tv, easy to use safe and large and very comfortable beds. One of the bedrooms even had a balcony with a couple of chairs and a table. The bathrooms are modern, have plenty of towel rails including heated, pegs etc (ie lots of places for towels and toiletries, unlike other places where you can never find enough space for everyone’s stuff) free bathrobes, some shower gel and plenty of nice,fluffy towels. The showers are modern and great and our bathroom had a hairdryer, a magnifying mirror and a full length mirror as well as your standard of ver sink mirror. The kitchen is really well equipped, we didn’t cook there because we were only there for 5 nights and wanted to try local food in the evening but if we had stayed longer it would have been ideal. Has everything you need. We had to use the sofa bed for my son and he found it very comfortable. The only issue is that the downstairs space was a bit of a squeeze with the sofa bed out but for us it wasn’t an issue as we were too tired from skiing all day. The whole place was spotless and our apartment got cleaned daily. The whole hotel was very clean. Breakfast was good with a variety of cooked and cold foods. I didn’t get to try everything but I really looked forward to it every day. We had dinner in the restaurant one evening when we were too tired to go out. The food was very tasty, home cooking style, and we had lovely and very friendly service. The spa is wonderful. The main pool is fantastic and the rest is really good too. We went everyday after skiing and it was so nice and easy to go downstairs in our robes and enjoy the facilities. The only thing is that the hotbeds didn’t seem to be on but everything else was working fine and we thoroughly enjoyed it. The hotel provides a shuttle to the gondola and there is storage space for your skis. We didn’t use either because we enjoyed our morning walk to the ski hire shop where we left the skis each day but it seemed really well thought out like everything else at 7 Pools. I was sad to leave and would definitely go there again. If you’re thinking of booking but the reviews are making you doubt I’d say go for it because it’s perfect, you get your money’s worth and you will be made to feel at home by the genui