Winslow Infinity & Spa

Edelweiss Inn Aparthotel

Hotel Orphey

"We were given an extremely poorly maintained room. The toilet smelled like a public restroom, and the tiles were dirty. The hot-water tap for the jacuzzi barely worked. The jacuzzi was also not clean enough to use. The exterior door barely closed, and if you did not knock it properly, it would remain unlocked. The sofa was hard and uncomfortable to sleep on. The bedroom was filled with a strong smell of urine. The curtains were stained, and there were cigarette burn holes in the floor. The air conditioning did not work. There was no table or drying rack on the balcony, only two half-broken chairs. The swimming pool is far too small for the hotel's capacity, and the smell of chlorine was unbearable. I did not even go into it. There were no more than 6–7 sun loungers in the entire hotel courtyard, which is completely inadequate for the number of guests. I did not bother checking the rest of the facilities. Breakfast was mediocre, with stale food, and the coffee was practically just water. Our stay was cancelled prematurely. Although we were told that the amount paid for the unused night would be refunded, more than a week later we had not only still not received the refund, but the hotel also refused to respond when we asked why it had not been processed. This is the most unprofessional and poorly maintained place I have ever stayed at."

Pirin Sense Apartment Complex

"It was cheap and clean and it was nice to be able to cook"

Family Complex Mountain Romance Apartments

"The location is amazing just 15 min walk to the gondola station. The service is amazing, it’s family run business, the owner took personal care of us ensured any little issues were addressed immediately. In the morning we were fed well with Bulgarian breakfast and it had personal touch to it and we were made to feel special. Amenities were adequate considering the price we paid for it. The only downside I would say is the shower had some moulds but that’s an easy fix and mattress was a bit soft needs replacement."

Welcome to Kralev Dvor Your Home in Bansko

"Absolutely wonderful stay. The kindness of the hosts made it feel like home from home, without the squabbling children or yapping dogs! The hotel was spotless, comfy and incredibly well priced. No hesitation in recommending it, just not when I’m staying, so I can get a room! They have created a warm, relaxed bar area, which is perfect for post ski, pre dinner drinks and, of course, a night cap. This was my third and best stay yet. Will be back next year, if only to drink the fabulous wine Marin gave me, that I had to leave behind the bar. Superb people, lovely hotel and great town."

Rahoff Hotel

"A lovely traditional Bulgarian hotel, clean, comfortable rooms and breakfast was delicious. The hosts krasimir and Maria were lovely and made us feel so welcome with their warm hospitality. They arranged transport from the airport and ferried us daily the gondola - personal service. Highest commendation is that I wouldn't hesitate to stay here again and would recommend it most highly "

Velinov Boutique Hotel

"I booked this hotel on Priceline where it advertises Free Airport Shuttle. I contacted the hotel to arrange the transfer and their response was "You must be joking if you expect free airport shuttle Come on " Whilst I wouldn't expect such an unprofessional response, more concerning, it is illegal to falsely advertise a service as part of the deal and to refuse to provide it. At the moment they are refusing to provide a refund. The screen shot of the false advertising is shown below."