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9.1/10
Great
AAnonymous UserI have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.
Hotel near Bansko Ski Lift Area, Bansko 100% of visitors choose this area
Price per night from:PHP 11,916
8.8/10
Very Good
GGuest UserVery nice place and for a great price.
The receptionist didn't speak English so we used Google translate, but once done, we got a quick and good service.
The hotel is a bit distanced from the main street and the gondola to the ski area, but it's quite and good for driving to the mountain.
GGuest UserThere is no hot water bathing, no slippers and toothbrushes. The hotel staff are unlocking the room when we are not there. I feel that our stuff has been turned over and the order is written on 61 euros and two rooms to the store to pay 65 euros when swimming. The clothes locked in their cabinets can also be opened and stolen by 200 euros.