Hotels Near Мол Банско in Bansko

We stayed at the Tanne Hotel during our 9 day ski vacation. All in all we took up 5 rooms, which were neat and welcoming, with a feeling of cleanliness overall. I was there with my wife and 4 year old and it was great for us. The ski lift was within walking distance (which didn't matter much since it couldn't get you anywhere, due to the number of people, but that's another story for another time) and there was ample parking for all guests. The real highlights of the place were the Spa area, which included a pool, a jacuzzi, several saunas, massage, showers and lounge chairs, and the restaurant. In fact, the restaurant deserves its own paragraph. Large and welcoming, the staff was professional and always ready to pick up on us needing them. While English wasn't a string point of the waiters, they spoke more than enough to never get our orders wrong and they were super friendly and welcoming. And the food - oh my god the food. If you're not from the Balkans, you owe it to yourself to try the soups here, as well as the lamb and the sausage, but really, everything on the menu was brilliant. I give this place a solid 10. Thanks, Tanne, for the great base of operations for our vacation.

So, let's start with the positive aspects: - We arrived at 14:00 there and the rooms were ready. We got the room very quickly and everything was clean, cosy and warm. - We had one Studio and we expected something small for two people. But the room was huge, bigger than most of the rooms you will find in Bansko for the same price (we paid 480 Euros for 7 nights (2 people) with half board. The view of the room was wonderful as well, as we had the windows to the mountains, in the morning it was an unique view. The studio has everything you need for two people: fridge, sink, glasses, plates, cups, etc. - We came with our personal car and the parking is huge so there is no need to worry about the parking. There is also one underground parking (limited) where you can park your car if you want to avoid the snow or for any other reason. - Near the parking there is a HUGE ski room in order to deposit your skies and boots. - The breakfast is really really good. If you go in the morning at 7:30 when it opens, everything is hot, the food is fresh, and a lot more possibilities than you would normally eat for breakfast. The coffee is made from beans, orange/apple/cherry juice (not fresh, but really decent). - The spa is very large, clean as the hole hotel is. The pool, jacuzzi, sauna and steambath have the right temperature, maybe the jacuzzi should be a little hotter, but it depends on the person. You get new towels every time you go to the spa. Bathrobes and slippers are provided in each room which is a big advantage. - The shuttle bus to the gondola and back is very on time, we did not have any problem when we used it. We did not use it every day as it was pretty crowded and we went skiing with the car sometimes. - The internet is working pretty well as long as you are not trying to download movies or something similar. - The room towels where changed every day and the blankets each 3 days even after the second change we would have got only one more night to stay. Now, let's talk about some negative aspects that should not be in a 4 star hotel: - First of all, the heaters from the ski room for your boots are not working......why would you make a 100 slot heater if it is not working? You have to take your boots in the room in order to warm them. - The underground parking is sometimes like a deposit. Everything is smelling like they are building the hotel right now, but I guess that is not a problem, you just stay like MAXIMUM 10 minutes in the garage. - The dinner is pretty much not what it should be. If you have medium preferences, you will always have what to eat. In the 7 days that we stayed there, we had each day something new, which is great, but the food is COLD, really really COLD and is awful to eat cold food after a day of skiing. Also, there is NO drinks included.....as it is in the hole Bansko...with the exception of few hotels. - Some COVID regulations are not respected as they should be. Even if the employees are wearing masks,

No sign posting, whole place looks like a labirynth if you are there for the first time. Even reception has no posting, and as it is sideway to the main road, hard to find. A friend drove us to the place and was told if she does not leave within 10 to 15 min will be charged parking fee. We were placed in a room in Downtown 3 just above the disco club (apparently called piano bar melody) which seemed to work about 24 hrs. At 12 am the music was so loud I called reception and asked for assistance. They promised to help, but after one hour without any change I called them again and was told receptionist was alone and not able to come to the club. Instead he asked me to go down and ask for silence (!). I asked if I could have the room changed but needed help with a porter and some drive as the place is really huge. Not possible, had to come to reception, get the key and then move myself with all luggage and my 7 year old sleeping son to the new room. Not feasible at 1 am of course. I had to call 112 twice. As a result, after 2 am the music went slightly down. At 5.30 am I woke up, music was still being played.. Breakfast in the main restaurant average. French restaurant also average. The biggest problem of the place is that you need your room card to go through the hotel and spa area but if you are staying outside the hotel part your card does not work for the hotel and spa. You need another card for the spa which does not work everywhere. At 8.30 pm on our way out from the spa my son and I ended up locked in a tiny area about 4 Sq. M. with 3 doors which our two cards did not open. Dark, no people, hard to tell where you are. Luckily I had my phone with me so called reception to ask for help. We even did not know where we were. Very frustrated experience. Would not recommend this place at all.