It was our biggest disappointment that we choose to be stayed at this hotel. The only area that it looks nice is the lobby area. The lift is looks broken. The wallpaper in pealed out. As we reached our floor, the entrance of the block was with rubbish everywhere. Then we were provided with a room that with dusty and has musty smell. Tv wasn’t working. Bedsheet had dirty stains. Even the budget hotel has telephone in the room and WiFi. But this resort doesn’t have one. So I have walk back down to complain at the Front Desk. Lucky enough the technician came and tried fixing the tv but failed. So I asked if we can change room, he did assisted on that. But the story doesn’t ends there. Thinking now things will get better, we moved. The room condition was much better but this time, the air condition was not producing cold air. Lucky we had the fan working. During shower period the drainage wasn’t working, which begins to flood. Jacuzzi worked but it produced dirty stuffs or stains which only later after we had our shower we realised!! The next day, the breakfast was served at outdoor areas which was covered with flies and it was very disgusting to eat there. We couldn’t even have our coffee and tea in peace. When we spoke to the Supervisor in charge, he said things are like that here, perhaps we could fill up a complain forms that is at the Front Desk!! That’s all we get for sharing our feedback?! Hair dryer wasn’t working, I went to the Front Desk to ask if they can provide another hair dryer, the response I get “you have you use what you have it in your room” ! How can we use a spoiled Hair Dryer?!! I had to seek again and only then it was provided. Overall the service sucks! The environment needs major repair! And the authorities needs to look at the food hygiene!! It was the MOST WORSE HOTEL I HAVE EVER STAYED!!
5 Reviews