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Holiday Inn Express Barcelona - City 22@

Holiday Inn Express Barcelona - City 22@

4.1/5112 Reviews
El Poblenou
Barcelona is a beautiful city, but the Holiday Inn Express experience we had was terrible. I'm giving 2 stars only for the location which was near to the 'Llacuna' metro station. Otherwise, it only deserves 1 star. We went there in April 2022, and the weather was hot. Before finalizing the booking, we saw that the hotel had mentioned 'air conditioning' in the amenities. Only after seeing that did we finalize the booking and paid for it. But after reaching there, we discovered that the hotel room was hot and suffocating. We were told that the air conditions of the entire building offer either hot air or cold air, but at one time! So, there's no way to switch a 'room's' particular air conditioning, which was insane. We thought opening the windows would solve the issue, but hell no. The noise from the road didn't let us sleep for even one night, out of the three nights we were there at. We asked for some sort of compensation, but the managers only offered us two free drinks at the bar. Is that some kind of a joke? We said nothing more, and only stayed outside in the city for most of the time, as staying in the hotel was the 'last thing' we were looking forward to. Even the breakfast was substandard compared to what we have had at other hotels in Europe in the past. This was an eye-opening experience for us, as we vowed we would never book a holiday inn, inside Europe now! There are much better hotel chains, offering more amenities at similar prices. We got duped by the brand name. Not anymore!

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