Primo Piano Guesthouse - Bari Policlinico

The location is OK for the train station, but a bit far for the old town. Depends on your plan. The area is a bit depressing, graffiti, closed shops, broken paving stones. But the room itself was as advertised, sparkling clean. However, the bed collapsed when I sat on it. Bit of cheap IKEA. So be careful when you sit! They did come and fix it. Worse though was the start of building work in the New Year. Drilling and hammering from 7.30 in the morning! I am not sure the rooms should be let if this is going on. Probably finished now. The kitchen needs a few additions, especially a chopping board and a sharp knife, as well as some decent mugs for tea. So, OK but with these reservations

The good things about the stay was location and the place was clean and spacious. On the other hand, I had a horrible experience with the service more than anything. They were about 27 minutes late on thier 2p check-in. I had to ask to at least leave my bags so I don’t waste the day in the city. After I return, the AC breaks after 30 minutes of use at 20C. After resetting the breaker myself, it started to work again. A few hours later I notice that the air was now blowing just on fan mode; no cold air. This was at 2040 so I called the office without an answer. I message them and they respond twenty minutes later saying there was nothing they can do until the morning. They couldn’t change my room or change my location to one of thier other housing units. It’s summer in Bari, it was 30C (86F). I am from the north and am not accustomed to sleeping through hot weather. Two issues within a 5 hour stay - I asked for a refund for the stay as I found somewhere else for the weekend. They ignore my request telling me there’s nothing to do. They stall for about an hour as to not to respond to me after “closing time” - 22:00. The location is on a very busy street, with cars zooming through even at 3a. The next morning I had to contact them again at 10:00 to remind them to send a technician. I continued to request to speak with management and was ignored multiple times with multiple ignored calls. I was kept there against my wishes so they can keep thier money. They obviously do not care about thier guests. After persisting to speak with someone they gave me a 25% refund for the entire stay for my inconvenience. I would definitely not stay there for the management. Poor communication and bad service. Good luck to whoever decides to stay there.