Hotel la Torre

The located is beautiful, the rooms a bit outdated but the gorgeous natural surroundings made up for it. We were so happy our first few nights here on our honeymoon! Unfortunately, the hotel hosted a wedding during our final night which completely ruined our experience, and has yet to respond to our complaint. We were informed a wedding would be held at the hotel pool until 4pm on our last day. Absolutely no issue with this at all, and we happily spent the day at the beach. However, after the pool side service the wedding moved to the area directly outside the guest rooms and did not finish until after 11pm that evening. EXTREMELY loud music was blasted all through the afternoon well into the evening, making it impossible to relax and enjoy our room we paid for. My husband enquired as to when the music was stopped, he was told 10:30pm and had to ask the staff a few more times until it was eventually turned off after 11pm. The guests loudly left the venue over the next hour. I was also catcalled by drunk wedding guests while wandering the hotel grounds. This has been reported to the hotel via email after our stay, but they dismissed this as I did not mention it to staff at the time it occurred. As we told them, the delay in reporting this does not affect the severity of the harassment nor the validity of my experience. There was no communication of the ACCURATE timings of the wedding, there was no communication how incredibly loud and distributive the guests and music would be during the event and our stay, and we were knowingly were placed in a room no more than 20 metres from the event by hotel staff, in which is was impossible to sleep or relax in our room during the event, and was still not inform of the above. We paid to stay at this hotel, and the lack of care and response from the hotel after we expressed our complaint three times in person and twice via email after we left is appalling. We are seeking a refund for this last night of our stay, and wished to speak to the hotel on this via email. They have yet to respond to our last email which was sent to them a month ago.