Holiday Inn Express Barranquilla Buenavista

The front desk manager isn’t very friendly, and the front desk in general is very detached from the clients. I felt like I was the one to greet them every time I walked in. So much that I just stopped saying hi on day two, and I stayed for 12 nights which is a long time. Also, the food is terrible and extremely overpriced. I sent a few things to the laundry and 3 came back stained. NO ONE apologized. I had to say I wasn’t paying for it and they just removed it from my bill but didn’t offer or said absolutely anything. Is definitely more of a business stay type of hotel. The only highlight of my trip was the housekeeper, Milena, she will greet me every morning with a big smile, my room was well kept and she went above and beyond to ensure I was ok.

Very modern and clen. Breakfast was excellent. Pool was just enough but i didn't have enough time to enjoy. I would recommend and come back to this property

Really nice rooftop dining!

Beware loyal IHG guests. I recently checked-in for the first time wanting to try this property and checked-out an hour later! Unfortunately, I had a disappointing experience with the check-in staff at the Holiday Inn. They were unprofessional and seemed disinterested in providing good customer service. To make matters worse, the manager Luis Ramirez was making up his own rules without providing any written policy to support his statements. He would not permit my nieces to swim in the pool for two hours. This lack of transparency and accountability is unacceptable and severely impacted my overall impression of the hotel. I contacted Holiday Inn’s Customer Care spoke with a representative who agreed there was no written policy regarding guests in the pool. They contacted Luis and advised him he should permit my nieces to swim for a few hours. After the call the Holiday representative came back to me and stated he cleared things up. Unfortunately Luis said he wasn’t changing his mind regardless of what Holiday Inn’s corporate offices said. He said it was his hotel and his rules. Ultimately I booked a room at the Hilton Garden Inn, Barranquilla where I have stayed many times and had fantastic experiences. There I have never had an issue with brining two guests to the pool for a hours. I was “welcomed back home” and treated like a VIP! Book the Hilton Garden Inn. They will it disappoint.