69 Reviews
Quality Inn & Suites
Cartersville|1.08km from Booth Western Art Museum
Our home recd lightning damage on 17th,taking out our A/C unit,so we needed a hotel asap and close to our home because of contractors needing to get in. Our Quality Inn was a find at $80 inc taxes. We paid for 2 nights on checking in. The room looked great,redone,great bed,good linens, up graded floors.Good tv,sofa,chair,lamps. We were exhausted and the room was cool on a 95 degree day. We slept great, started dressing after showering,walking around on the solid vinyl and ceramic floors. Our socks were filthy. We told the front desk we needed someone to mop and clean our floors. A maid came in swept ,dust mopped,and left.We had to make runs to our home all day. Picked up dinner and went back to our room. No linens had been left in our room,and my husband grabbed a white hand towel, dampened it,and swiped it across our floor. It was black,not just grey, it was black. We were told,because of C-19,the maids couldn't come in,and we'd have to come to the desk for linens,and she knew zilch about wet mopping being done. We talked to the manager early this morning, was assured,floors would be cleaned. They had 70% of this day,that we were not here. It had to cost megabucks,to redo these rooms,and refurnish them,only to undo the greatness,with totally incompetent housekeepers. The front desk says the maid was new,bull. Who trained her?Manager needs training also. You do not tell a customer something,and not follow up on it. This room would be great,if it was clean. PS: they have only coffee,no breakfast,we weren't told that on check in,just like the do it yourself linen Pick up. Amazing that the maids can clean a toilet,sink,tubshower,and can't clean 2 of the easiest floors on the market,solid vinyl and ceramic. The pool was busy,hopefully parents checked the water first. The TV reception is snowy and sparkles,but the sound is good. 
94 Reviews