Novotel Hotels in Basel

This is a modern hotel with convenient location Location Not in Basel Old Town, but there is metro stop right outside, they give free metro RQ vouches to all hotel guests. Very easy to get around by metro Very safe area Staff Front desk staff are all very friendly Room Clean Spacious Modern Comfortable beds with modern bathroom Restaurant On-site restaurant has nice ambiance and tasty food The Viking River Cruise uses this hotel for their guests. Very pleasant stay Highly recommend

I don't know why this hotel is so high. Apart from the advantage of the train station, there is no room, the bathroom is OK, but the bathroom has no shelf for towels. The breakfast is similar to other hotels. It is not used by Chinese people. Foreign breakfast, hot water bottle, air conditioning, bus card, fruit in the lobby, McDonald's next to it, Chinese TV channel, the biggest drawback is that the room is small and the boxes are not open.

This hotel is within walking distance from the SBB train station, staff at the hotel are very friendly and speak very good English. I was very grateful for the early check in without any quibble with the receptionist, and she explained how we can get around. Room was very comfortable and clean. Breakfast had a good choice of hot and cold foods, with variations every day. I would definitely stay here again. The only discomfort with our room was the temperature in our room was set to 19C, which was comfortable during the day, but was a bit too hot for the night for us, and we couldn’t lower the temperature down.

I can not tell anything about rooms. I can say location seems great; easy way from train station. But check-in staff was completely unsympathetic. We arrived there to spend a night when waiting to take our flight to Madrid from Mulhouse St Louis airport. We have booked in advance and have received many messages telling us about Covid safe measures. Though been completly vaccinated ( me with AstraZeneca and my husband with Moderna , certificated by USA) we were denied access to the hotel because they could not accept(or read or like) our certificates. I have read all the messages I have received from the hotel and none of them asked about our vaccines or tell us to have a PCR. Maintenant I have read all the news they put on their official page and it says no word about that. But when arriving, they told us we have to obtain a PCR, which would take more than four hours and wait the results without getting to our room. The check-in staff gave us a kind of sermon about rules: of course I can understand them but as they say that it is a non-smoking facility and inform about pets policy, perhaps it would have been better to let us know in advance that the only pass to sleep in the hotel was to be European or have an European Green pass. For us, an experience to forget. We felt rejected.

When I wanted to refer my room after check-in, I noticed the smell of cold smoke in the room, which is an absolute noGo in asthma. At the reception this deficiency was addressed, I was immediately allocated a smell-free room of the same category and the situation was saved by it. Very friendly service. My room was directed against the station and the rubling of the trams when passing the softs from 04:30 p.m. was really nervous and had very disturbing influence on my sleep. The next time (if there will be a next time...?) I would ask for a room turned away to the traffic-rich place. For travelers with deep sleep and good noise tolerance against diffuse rumples of trams, I can recommend this hotel very well: centrally located, friendly service and beautiful views.

Our 3 day trip in Basel concludes on more positives than nagging issues. First the good part: Staff such as Steven, Catia and Michael are worth mentioning as they did their best to accommodate our requests. In general the front office staff seems rather well trained and courteous. Secondly the location of this hotel is ideal. With access to train, tram and bus stations within a couple 100 metres is very convenient. Sound isolation and sleep quality are pretty decent. Rooms are modern and seem to ve renovated recently. Ample parking available in the basement. The best part is the entrance of the hotel is within the private space and does not hinder public traffic. So parking the vehicle to offload the luggage is practical. I feel one of the best designs of this hotel is to be able to manoeuvre your car and allow guests to be able to safely disembark. Breakfast is decent and very clean setup. No signs of hygiene issues. And now to the few nagging issues: First the over engineering of elevators and their use can ve confusing at first. Staff should take time to read any messages and requests done through third party booking platforms. Although requests were addressed promptly but could have avoided delays. Room temperature settings difficult to comprehend for kelvins to Celsius conversions. Also the room was quite warm and slightly unpleasant in the evening. Breakfast should consider some infant friendly options too. Value for money - a miss for sure. Overall I would say it was quite a pleasant experience but the management needs to step up on making it a value proposition.

Beautifully maintained and actually 5 * worthy hotel! Rooms are spacious and beds sleep wonderfully. The only downside is the bathroom where you have to shower in the bathtub with a very small shower head and the toilet right behind the shower door. For the rest: - the staff is top notch, breakfast is complete and extensive - the gym and spa is wonderful and the swimming pool is wonderfully large

Meeting in the convention center, the nearby hotel is more expensive than the hotel in the center of the old city, and I decided to live in this one which takes twenty minutes to walk to the venue, it turns out to be very wise. The free bus card given by the hotel has a direct tram to the venue every day out of the alley, which is really convenient. The whole journey takes less than ten minutes. Surrounded by restaurants and shops, chocolate shops and coffee shops have various options. One hundred meters away from the hotel, there is the University of Basel Drug Museum, which is estimated to be the most complete museum in Europe and the world to preserve the history of the development of western medicine. . The room was clean, the single room was just right for one person, the shampoo worked well, no toothbrush and toothpaste, slippers, no hot water, two bottles of mineral water, aerated and non-aerated. I went to the restaurant on the first floor (good business at night) and asked for hot water twice. The waiters were enthusiastic and embarrassed.

We had a deluxe room to the patio (lounge indoor) located. It was very quiet and beautifully equipped. Elktr. Jalousie, silent air conditioning, silent refrigerator with a wide range of drinks and snack filling. A huge comfortable shower in a bright, clean bathroom from glass to the high ceiling. ( With a white, airy light corner, which can be attracted to you, you could be concerned about more discretion. The whole hotel is beautiful and modernly furnished. Coffee is available in the rooms and in the foyer by Nespresso machines. The staff in the whole house is very friendly and helpful. Breakfast was extensive with a lot of choice. For the selection there were delicious filter coffee and Nespresso on the machine.