Francis Hotel Bath

Ideally located in heart of Bath

Everywhere in the hotel looked tired, the bedroom was basic and needed an update tables in the lounge areas were left uncleared with staff walking past and not making any effort to keep them clean and tidy, food availability during the day outside of the restaurant didn’t match the expectation of a hotel of the Francis stature and at no time were we approached and asked if there was anything we needed we had to make the move for any service something the staff on duty seemed reluctant to give.at one point being told we had to wait as the member of staff was not ready to serve us

Parking on site made me feel relaxed and not have to worry about it. Location was central, a short walk to all the attractions. Breakfast was too expensive for our tastes, but there were plenty of places nearby to have full English breakfast, or a croissant and coffee. Staff were pleasant and helpful.

First impression was front desk staff! So kind & helpful! Room was well appointed & the provided toiletries were luxurious. Wait staff went out of their way making sure your food order was correct. Dinner meal was delicious! Breakfast buffet choices amazing!

This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappoin**ent of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am

I traveled to Bath for three nights after dropping my daughter off in Bristol for a semester abroad. I considered several hotels, before choosing the Francis, despite its rather bland facade. It is a really solid property with a young staff who was eager to please. My room was very comfortable decorated in cheery English country style and colors. The bathroom was spacious, very clean and modern. I did not eat at the restaurant or go to the bar. It was a good choice not only because the accommodations were comfortable, but because it was within walking distance to just about everything, including some very good restaurants. The staff was happy to make recommendations and reservations and was most helpful in arranging my times at the baths and arranging an Uber back to London.

Beautiful room, fabulous helpful staff Great location. Parking ( on site) is very useful, bath is very difficult to park Food is excellent Every member of staff was friendly and helpful, free mini bar a nice touch Good value for a well kept clean hotel