Staff were very friendly and welcoming and room comfortable and warm (it was a cold Spring). We expecienced a medical emargency whilst we were in Bath and the staff were surportive, making the room available for an extra night while my partner was hospitalised. We had arrived early but were able to leave the car in the car park and were given keys to access the hotel and the room. Thank goodness for this, as I arrived at 23.00 straight from the hospital but knew exactly where to go. To a warm room, a hot shower for a tired me!!! Thank you Dorian and staff