OYO Bailbrook Lodge, Bath

Very old but clean

Positives - excellent receptionist (Vipin) and without his help I would have probably checked out early. Has parking. Reasonable location and access into central Bath. Has an electric kettle and a pack of cookies. Not so positives - In desperate need of upgrade, creaking floors, wash basin outside the bathroom. It isn’t for work related travellers as you cannot even use an iron without tripping off the entire building main switch and once that happen there is no 24 hour active reception. No fan or iron provided in room so you have to ask. Tiny computer monitor used as a make shift TV that you have to pull out of a closet. No drinking water in room. Value for money not there as many better locations available at same or lower price.

If you like faded colonial type hotels then Bailbrook Lodge is for you. I loved our huge Jane Austen suite with its fantastic four poster bed and wonderful curtains plus a lovely view. Personally the very worn carpet and slightly draughty window didn't bother me at all. If you want modern airtight luxury, you might need to go elsewhere and pay a lot more. Very friendly staff also. We would stay there again.

Really welcoming and amenable staff. Beautiful property, conveniently situated.

Amazing staff and service

Great little hotel in fantastic old Georgian villa. A bit quirky and individual in character. Fabulous personal service from the manager- welcoming and genuinely keen to make our stay as pleasant and comfortable as possible. Outside the city of Bath but very convenient to access the sites. The rooms we have stayed in tend to be the smaller ones but very clean and we are grateful

Lovely people but no heating on and the shower was freezing. When we arrived we were informed there was only cereal and toast for breakfast and not the English as advertised

We booked this hotel to celebrate our 10yr anniversary, based on the reviews and pictures which were amazing! On arrival we were told there isn't a restaurant and asked to pay £8 for a breakfast, I had proof in an email that I had already paid for breakfast and it wasn't mentioned again. We were given a tour and then our key to our superior double room, we were pleased with the size of the room and the 4 poster bed was a fabulous extra we were not expecting. The room was dated and had brown damp stains on the ceiling and down the wall, the facilities in the room very basic, just tea and coffee not the bottled water or complimentary biscuits as mentioned in the welcome pack in the room. We made our way into Bath to find something to eat. The bed was comfy, the 2 single mattresses didn't quite fit the bed so there was a gap at the sides. The shower room was clean but the shower head was covered in limescale and water only dribbled out. When being used by my husband the controls fell off and hit him on the foot when trying to turn it on. When we went down to breakfast, there wasn't the option for a cooked breakfast, just a basic continental with cheese, ham, cereal, fruit or toast. Some dessert yoghurt from the local supermarket were also included. The only person doing the breakfast was the same person who checked us in the night before. The leaf tea offered wasn't very pleasant. We stayed out all day and planned to have a supermarket cafe breakfast the second morning after the first mornings experience. Fabulous location for the centre of Bath the hotel needs lots of updating.