Tribute Portfolio Hotels in Bath

This review could have been a two-star one, but happily it wasn't, and is the only reason I haven't given five stars. My parents booked myself and my partner in for a two night stay for my 40th birthday - dinner, bed and breakfast for both nights. However, the booking on the hotel's end only showed bed and breakfast. (This part is the two stars) So, on conversing with my parents, and now armed with the reservation email, I popped to Reception and spoke to (who I am guessing is) the Front of House Manager, who had already been so enthusiastically welcoming - and on learning it was for my birthday gave me a voucher for free fizz! Anyway, once I showed the email it was sorted. Didn't have to say another word, and she was still there at dinner time, so confirmed it with the Bar Manager. The restaurant is small with a small menu, so is not the type of place I would have chosen had it not been for the deal. However, the food was delicious on both nights (first night spatchcock chicken, second night steak) and because it was so quiet, the food was quick and it felt like private dining - we were really looked after. The Bar Manager told us he could make any cocktail on the menu, as long as they had the ingredients, so I put this to the test and ordered my favourite - the Jelly Baby. I was not disappointed. The best bit was on the second night, the waitress, on learning it was my birthday put a candle in my dessert - the strawberry sundae (which as it was adorned with grapes and macarons I feel should be called the strawberry surprise. Especially when a candle is included!) She also listened intently to my partner talking about fish for about 10 minutes - talk about above and beyond! Our room was a basement room (004) and looked out into a lovely quiet courtyard, was at the end of the corridor so didn't have any rooms next to us on one side, and the bathroom provided a buffer between the room on the other side. Above was the (decadent and luxurious) ladies' toilets, a couple of times I heard footsteps, but that was it. The bed incredibly comfortable, and the shower was amazing (rainforest style, high pressure - and because it's Bath, amazing water quality. My hair was so soft! (And the lighting in the bathroom and on the dressing table highlighted the shine.) Breakfast was also good (although as my partner said, a bit too American - mainly referring to how crispy the bacon was - a minor point, but something to think about if, like me, you prefer your bacon ”under-cooked”!) I had eggs royale for my first breakfast and the charcuterie platter with fruit salad for my second. They were also happy to make more toast when I realised I was still hungry! On the second morning, I found out it was only our waiter's second shift - I wouldn't have realised until I heard him say! Overall, it was definitely the staff that made my stay special - and one I will remember. From Check-In to Check-Out, every interaction was brilliant, and in their own way, every one