Shangri-La Rasa Sayang, Penang Reviews

The hotel had been renovated since we last visited a few years ago. Facilities have been upgraded especially the health club. We used the yoga room for stretching and it was very relaxing. Tennis courts were a bit disappointing, one court did not even have a net. Besides that and the unsettled weather, our stay had been very pleasant. There are lots of eating places outside of hotel and plenty of places nearby that one can visit. We went to the Tropical fruit farm and it was very educational and worth the visit.

The stay is fantastic! Great hospitality and great service. Breakfast is great too. Will definitely be back again.

The facilities live up to the Shangri-La experience and consistent to Shangri-La Singapore where I frequent. The view is great and link to the beach. However the Rasa Sayang don’t meet my expectations on other area. The place is badly maintained and the equipment is old. The Toliet sink is faulty, drawers are broken. TV is old and the channel all have static which makes you feel like watching TV in 1980s. This place needs a revamp! There was a service break down when we check in but I will not mention it because the recovery from day two is excellent. Sorry to give a bad review cause at this price point for a hotel in Penang, I expected more.

I was stayed at Garden Wings’ room. The room got a lot of tiny bugs and ants.

Hotel maintains its usual high standard with staff always make a smile to guests. Health club can accommodate sufficient guests with cool and dry towels. Pool is large with plenty of armchairs. Breakfast is of high standard with efficient staff clear up quickly. You may swim with a lizard but don't worry, he's cooling off for a while 😁 A small long tail black monkey may sit in your balcony😅 The only problem is room sound proof is bad, adjacent room guests were chatting loudly at 1am, I called front desk and they came up with the proposal of moving us to another room in the middle of the night! That shouldn't be the solution, if the guests are partying, are you moving all the others?

Excellent all round. Unless you are a beach goer or going to spend total time relaxing in the hotel, you may find the hotel far from downtown. Hotel is old but well maintained inside and outside. The room is exceptionally huge. A gift box is ready for every room guest. Garden view overlooking the pool and beach is amazing. A good spread for the buffet breakfast. Looking to coming back if opportunity arises.

It was a great staycation, highly recommended and will definetely come again

Everything bad except breakfast and environment, not worth the price

Resort is amazing! Super recommended if you come to Penang.

Its a wonderful place for my family’s special day.

This hotel abit old and the service not really good Can’t feel like go in five star hotel Need walk to golden sand if want let children play

From arrival to departure, we were treated impeccably. Service is the best with all staff so friendly and humble. Every action is given so kindly and to accommodate guests. While this is one of the most expensive hotels, it is very impressive. Excellent location, stunning views, easy access to restaurants and markets, fabulous beach, water sports...just beautiful!

We stayed in this fairy-tale hotel for three days in the second week of February 2024. Our room was not only spacious but also incredibly comfortable. We were delighted to wake up each morning to a scrumptious breakfast that offered a wide variety of delectable options. The staff went above and beyond to ensure our satisfaction. Every single member of the team wore a genuine smile and made it their mission to make us happy. I distinctly remember Haron Alrashid's kindness when he offered to drive us to a nearby supermarket. His big heart for humanity truly touched us. Mrs. Surjet Singh and Dana consistently greeted us with warm smiles from the moment we arrived until the day of our departure, even assisting us with our luggage. This list of exceptional staff members goes on, but unfortunately, there isn't enough space to express our gratitude to each and every one of them. We are truly grateful for the tremendous efforts made by the entire staff to create an unforgettable experience for us. Their dedication and commitment to ensuring our stay was exceptional is commendable. If we could, we would award this lovely hotel more than five stars. Without hesitation, we highly recommend this hotel to anyone seeking a place to relax and unwind.

Loved this hotel the beach was amazing and the views from the hotel are beautiful you can catch the sunset. Breakfast was good rooms were very comfortable nice pool and friendly staff good location