Occidental Punta Cana - All Inclusive Guest Reviews
3.9/5
Good
107 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.9
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All reviews(107)
Positive reviews(6)
Reviews with photos/video(3)
Negative reviews(1)
Kurshid
Superior Room
Stayed in Jan 2023
Family
1 review
4.2/5
Very Good
Posted on Jan 10, 2023
Had a great experience at Occidental Punta Cana. The food was good and the food choices were not too bad. The property was well maintained and the rooms were fairly cleaned.
LEGEND
Superior two double Room Non smoking
Stayed in May 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 5, 2023
Great place ! I love it! I’m a travel agent and everything met my criteria. I didn’t get to stay on property a lot because we had a lot of excursions. But we will come back
Guest User
Superior Room
Stayed in Oct 2022
Couples
1 review
2.7/5
Posted on Oct 17, 2022
I, unfortunately do not recommend this hotel.
Things I didn’t like:
-The check in process is a mess. When me and my husband got there, there was a long line and the organization was horrible.
-Some of the staff are very very rude. You tell them good morning, or thank you and they don’t say anything back to you.
-The food is not great and the variety is very poor.
-The distance between restaurants, the reception and the blocks close to the beach is a lot, and a lot of times there are no golf cars to take you where you need to go.
-No one takes you to your room to show you where they are, you have to figure it out if the golf cars are not available.
-We had to wait for a while for us to be taken to our room, since it was far. Every time a golf car came, they took someone else that was there after us.
-You cannot be at peace at the beach because of the sellers. They offer you what they’re selling back to back, and different people each time. This is very annoying.
-You have to do a line a lot of the times to be able to get to one of the restaurants.
-The “alcoholic drinks” barely had any alcohol. They were watered.
Thins I liked:
-The animation team is very good. Me and my husband loved the “Magic show” especially.
-The beach is very very beautiful.
-The bed in the room is very comfortable and the room has a good amount of space.
-The AC and the hot water worked good.
6/10
Albert&Leslie Ureña
Superior Room
Stayed in Sep 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 1, 2022
I had a good time, I mostly wanted to rest and get away from work and this place did exactly that!
Anonymous User
Superior Room
Stayed in Dec 2022
Family
1 review
4.5/5
Great
Posted on Jan 6, 2023
The only negative point is that most of the staff (at restaurants especially) are a bit cold and not friendly. To book services and restaurants you have to be very patient, they are a bit confuse and lack organization and practicing to the guests.
Besides that the place is really great!
Guest User
Superior king Room
Stayed in May 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2022
The resort is perfect. Location, beach, facilities, atmosphere, food and rooms... everything excellent and very clean.
Vidal Claramonte
Superior Room
Stayed in Nov 2022
Couples
1 review
4.0/5
Very Good
Posted on Nov 27, 2022
It has been a pleasant stay. The customer service provided by the hotel has been satisfactory in general. The all-inclusive offer could be improved from my point of view. And for that price it could have included the transfer. Improvable facilities, especially the gym, which is not suitable for this hotel, is very small and inaccessible, it seems like a maze to enter. And the spa is also very poor and not even included in the offer of the all-inclusive package with a superior room. When in Spain 90% is included both services, transfer and spa. Great hotel, great chain, but my face of satisfaction for some other things remains indifferent for that reason... The variety in the food buffet was not too much either... it is compensated by the customer service and the environment of virgin beaches. Then a detail is the overweight in terms of street vendors outside and inside the enclosure...even with the massages...