Best Hotels near Gayle＇s Trails, Bay County

The outside appearance of the hotel is terrible. The staff on this particular day had no ID badges and were very rude not to just me but other customers. Check in time was 3 p.m. We checked in at 4 p.m. and the room wasn't ready. So we waited for an hour. The ice machines on each floor were broken and the safety railing on each floor were rusty and needing paint. The outside of the hotel had paint peeling off of it. Now lets talk about the rooms. The carpet was frayed. There were dead bugs in the pictures. The accessories in the room including the lamps and the luggage rack were rusty. The furniture was in terrible shape and some of it should of been thrown out. The electrical outlet that the wall A/C was plugged into was not in the wall but laying on the floor without a wall plated attached to it. Big safety hazard. The room had been repainted but it looked as though a child had painted it. Never will I stay here again. Pictures were taken and I have filed a complaint with Wyndham. Wish there was a place on here to upload them. I'm also going to file a complaint with the local Better Business Bureau. Called Wyndham Customer Care while there and tried to get this reservation cancelled but I couldn't since I had already signed in. We tried looking for another hotel/motel in the area but all were booked up. This is the only reason we stayed. We left at 4 a.m. the next morning.

My wife and I had a great visit. We were going to stay 1 night as we were done with work in the area. Thought it'd be nice to have a balcony room looking over the beach. Well, it was better than great so we stayed another night. Beach was clean, safe and the water was warm. Softest sand. Parking garage was easy to find and secure. 2nd floor of parking garage is where you enter walk way above road and then take elevator to lobby. Easy and safe. I had called to make reservation and that was as friendly and smooth as can be. Lobby was clean and inviting, atmosphere was full of life. Checking in was so easy and friendly. Has a bar on site, serves food which I might add was delicious. We had the chicken parmesan. Highly recommend eating there. Beer was cold of course. We slept in both mornings and didn't experience the breakfast, which I was told by other couples we met there was great also. Location is close to stores and restaurants. We want to personally thank, Tony, Tiffany, Mel and Mandy for above and beyond customer service. Always helpful, smiling, full of life and professional. They certainly put the customer first and never did I hear ”no, can't, don't or won't.” Whatever it was they always came through. I did meet the cooks from the kitchen and they were so friendly and full of life as the above mentioned were. Room was clean and neat all around. We will be back of course but this time for a few days or more. Again Thank you for an outstanding visit to your location and the best hospitality I've experienced in a long time. Certainly a must stay when you're in the area.

Overall our stay was very pleasant. The bedroom was huge and the bed slept very comfortable. The convenient of the hotel was great. Not to far from the beaches and attractions. It was restaurants, shopping Plaza and grocery stores near as well. If you want some of the places was in walking distance. Howard Johnson is a hotel we'll consider going back to. The owner was very welcoming and personable.

An amazing stay at Home2Suites in Panama City FL! We booked a queen bedroom suite. Upon walking into the front doors to check in, a fresh ocean aroma greets you. The scent reminded me of the Polynesian resort at WDW. Everything was clean and brand new! The beds slept amazingly well and the kitchenette was so nice to have during our three day stay. Breakfast is complimentary—waffles with all the toppings you could want, sausage, omelets, cereal and oatmeal. Coffee served all day, which was a win! Overall, a ten out of ten. We will definitely be staying here again if we come back to PCity.

I never got to check in and they never refunded me or gave me a credit

My wife and I arrived after midnight. We had worked all day and driven several hours to Pnanma City. When we arrived the lobby doors were locked for security and a sign directed you to use your room key or pick up a phone that was on the wall. As we had no key, I picked up the phone. It rang between 20-30 times and was then answered. The lady advised she was on the third floor and would be down shortly. A few minutes later, she arrived and unlocked the door. She checked us in without incident and was friendly. As I was extremely tired from a 20-hour day, I just wanted to get to sleep, so we went straight up to the room. My wife immediately noted several medium lengths to long black hairs in the room. They were on the floor in the bathroom, in the sink, in the shower. We were both too tired to address the situation at that time, so we took some pictures to address it in the morning. We cleaned the hair up and went to sleep. In the morning, we approached the desk clerk and explained what had happened. Her response was a little terse and caught me off guard. She wanted to know why it was not reported when we noticed the issue. I explained I was tired and a little cranky and felt it would be better to address the situation when rested and less apt to be impolite. We attempted to show the pictures, but she seemed somewhat ambivalent. We told her all we wanted was for the room to be cleaned while we were gone for the day and her attitude seemed to mellow. She said she would notify the general manager of our concern. When we got back, the room was cleaned, and all the hair was gone. We were not contacted further. Many of my reviews talk about how issues arise, and I try not to judge the issue, but rather how it is addressed. I do not think this was handled in the best way possible. As for the rest of the hotel, it was clean, and the public areas were nice. The location is okay, but not great. We chose this as it was the closest Bonvoy property to our son's residence. I think I would drive a little further on future visits.

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