Olive Tree Hotel Penang Reviews

Response from Property: Hi Dontpullmyhair123!Thank you for the lovely feedback! Our staff is thrilled they could celebrate your birthday with you. We hope you had a wonderful stay!Regards,Team Olive

Response from Property: Hi Havanana!Happy to hear that you enjoyed your room view! Hope to have you back with us soon!Regards,Team Olive

Response from Property: Hi Nazreen!Thank you for your kind words and for choosing The Olive Tree Hotel for your business trip. We're glad to hear you found our rates reasonable and your stay comfortable. We strive to provide a welcoming and productive environment for business travelers.Regards,Team Olive

Response from Property: Hi Ah Lay!We're thrilled you enjoyed a comfortable and convenient stay at Olive Tree Hotel! See you again soon.Regards,Team Olive

Response from Property: Hi Guest User!Thank you for the fantastic review! We're thrilled you found your room spacious and clean, and that you enjoyed the location. It means a lot to us to hear you'll be back for your next stay in Olive Tree Hotel!We strive to provide a comfortable and convenient experience for all our guests, and your feedback confirms we're on the right track. We look forward to welcoming you back by name and showing you even more of our hospitality next time!Regards,Team Olive

Response from Property: Dear Mohd,We appreciate your valuable feedback and are grateful for choosing our hotel for your stay. While we are delighted to hear that you enjoyed your overall experience, we regret that there was a delay in preparing your room and the non-availability of car park upon your arrival. Unfortunately, during your arrival, the hotel car park was occupied by the combination of high occupancy and a concurrent event occasionally leads to such challenges.Your understanding and patience are highly valued, and we are pleased that we could fulfill your request for a room change. Your feedback serves as an important guide for us to enhance our guest arrival process and explore alternative parking solutions for future events.Regards,Team Olive

Response from Property: Hi Weng Thim!Thank you for taking the time to share your feedback about your recent stay at Olive Tree Hotel Penang. We're glad to hear that you enjoyed your spacious and comfortable room, and that the free parking and convenient location were highlights for you. We appreciate you letting us know about your experience with the restaurant's food offerings as well.We understand that there were some renovations happening during your stay over Christmas. We're always working to improve our hotel, and we appreciate your understanding. We're glad to hear that these improvements didn't significantly impact your stay.We appreciate your feedback, and we hope to have the opportunity to welcome you back to Olive Tree Hotel Penang in the future. Wishing you and your family Happy ***** New Year.Regards,Team Olive

Response from Property: Dear Guest User,Thank you for your feedback. We understand the frustration these issues can cause, and we appreciate you bringing them to our attention.Since your feedback is set to private option, we don't have access to specific details about your stay. However, we take all guest concerns seriously and will use your comments to investigate and improve these areas.We're always looking for ways to enhance the guest experience. We apologize for any inconvenience caused and hope you enjoyed the rest of your stay at Olive Tree Hotel.Regards,Team Olive

Response from Property: Hi SamThank you for sharing a review. We are happy to know that your stay experience is up to your expectation. See you again soon.RegardsTeam Olive

Response from Property: Hi Wnnie!That's fantastic to hear! We're so glad you're enjoying the convenient location and delicious breakfast. We hope to serve you again soon!Regards,Team Olive

Response from Property: Hi Chuen Wee!Thank you for your feedback! We appreciate you highlighting the positive aspects of your stay. We're always looking for ways to improve, and we've noted your feedback regarding the breakfast selection.We hope to welcome you back again soon and offer you an even better experience at Olive Tree Hotel.Regards,Team Olive

Response from Property: Hi Alicia, Thank you for your review and for choosing our hotel. We are delighted to hear that you enjoyed your stay in our twin rooms and appreciated the convenient location, cleanliness, and the availability of electricity sockets. We understand your concerns about the parking area and narrow turning lanes, which can indeed be a bit challenging. As for the heritage fee, it has been imposed by the Penang State Government, since 2014 and is beyond our control. We appreciate your understanding of these factors and hope they did not impact your overall experience. Hope to see you again soon.Regards,Team Olive

Response from Property: Hi TanAline!Thanks for the fantastic review! We're delighted you found our location convenient and the staff friendly and helpful.We strive to offer a stress-free and comfortable stay for travelers, and your overall satisfaction is our reward.We hope to see you again next time your travels bring you near the area!Regards,Team Olive

Response from Property: Hi Guest User!Thanks for the fantastic review! Sounds like the location was perfect for your needs. We appreciate you choosing Olive Tree Hotel. See you next time!Regards,Team Olive