Hotel PEN Mutiara Reviews

We came on the day when there was water supply issue. Initially no water as the area tank is turned off 8pm. Reception did not inform us. Complained to another reception staff and they offered to give bottled water. Thank you. Water came back at about 11pm and water was back thankfully. Also, I booked room with window but it turns out no triple room that have window.

Good hotel deal with a reasonable price, easy access for my work travel 🧳

very very nice hotel...sangat berbaloi dengan harga yang sangat menarik..servis yg trbaik

The check in and check out process were really easy and fast, room is spacious, clean and we really like the bed. its king size with fluffy pillow. all basic amenities were provided, iron, hair dryer, sejadah, toothbrush set, drinking water, fridge, kettle. the pool can be better maintained, but my kids have lots of fun playing in the pool with playground in it. Overall, nice stay, not much to complain. There's a restaurant downstairs but better check the price before entering. Maybe just a little improvement on the housekeeping. we book the room for 2 night and went out, no housekeeping were sent to change the towel, empty the trash bin, refill drinking water, shower foam etc. Need to call and ask (bdway, there's no phone in the room). my suggestion is to put a sign so that the housekeeping know which room need to be tidy up etc.

I am extremely satisfied with the service and all the facilities provided by the staff.

Hotel is still under renovation. Environment is abit dusty.

Location strategic, suitable for children ☺️

Have smoking smell inside the room. Food 👍

Restaurant serve fish head dishes.

The room is older but the location is convenient, very close to Chinatown and within walking distance to Mural Street.

The room is large, clean and very close to Zhenghe Sanbao Palace. It is convenient for eating and convenience stores across the street. Free parking.

Nothing special. There is no restaurant or convenience mart in the hotel area. Hotel still under construction. The kids pool seems to be abandoned in the pool area and the entrance to the lobby smells like a carcass but not sure. Others can do it. To repeat? Maybe not. Thank you

OK nice environment