Bypillow Cap Sa SAL

The modern lobby wasn‘t in the same building as our Appartement/room. It‘s seems that some of these rooms were in rent and not for hotel guests. Maybe some sort of Community or rental apartements according to internet. The huge lobby and reception (nobody there) felt like a „lost place“. Not renovated/updated since decades. Also the pool area in front of this „main“ building wasn‘t taken care of. A broken sunshade and deck chairs weren’t white anymore. At the shore there were places which were not secured anymore. For example missing safety fences which could in our opinion even be dangerous for children or even adults. It seems there was below the restaurant (which was owned by the hotel anymore), nicer rooms with separate pool, but the communication on their internet page wasn‘t clear for us at all.

This hotel has nothing to offer other than a beautiful location, but you will pay far too much money for it. First of all, don't believe the hotel's claim to have a restaurant. There is indeed a restaurant adjacent to the hotel, but it will be absolutely impossible to get in, at least during the summer months. The place is fully booked three weeks in advance, I was told, and there are no free rides for those staying at the hotel. Way to the contrary I think. This has unfortunate consequences as the hotel is very isolated, the nearby town of Begur is almost inaccessible by car, so we had to go and dine - poorly - in the beautiful village of Sals, 30 km of curves there and back. This was for three nights. For the rest, room with a nice terrace, but sunny only for a few hours in the morning. The room itself is tiny, very poorly furnished, suitcases have to stay on the floor! Inconceivable at this price. Anemic breakfast served by a remarkably unpleasant staff. The establishment presents itself as a "Relais du Silence", but the bar next to the room plays unbearably vulgar disco music all day. Nice salt water pool on the rocks, but far away and difficult to access. Very scarce parking near the entrance due to the large number of people in the restaurant, of which you will not be one. A few reserved paying spaces, which I was told were occupied, although some were free for the whole duration of our stay... Very lazy WI-Fi As for the word "luxury", we tried in vain to find out what could be luxurious, else than the cost, in this house with an absolutely scandalous quality/price ratio! A most regrettable experience. To be avoided completely.

Beautiful location and next to an independent lovely restaurant. Rooms (room 1) is stunning BUT unfortunately both nights we were woken approx 1am with the pungent smell of sewage, so strong we had to evacuate the room having opened all the windows for at least an hour. I reported this to staff in the morning and wrote an email the 2nd night at 1am plus pulled the night porter to see the problem. He was shocked it was so bad. It actually made you nauseous all day. He was very concerned but helpless.The management have not taken it seriously, offering a 20% discount. Bearing in mind two romantic nights were over £700 for basically a room with no sun loungers unless you went next door and these were basic plastic beds no cushions etc. Sorry but they really have no real interest in investigating the issue and a serious health hazard.

The views are amazing but the customer service is horrible. The management (the one young woman in charge) has no interest in making the stay enjoyable for the guests. In fact it seems they go out of their way to make it unpleasant. They are rude, condescending, and not helpful. The place is stunning but the rooms are dated and run down for the price.