Beijing Marriott Hotel Changping

The hotel is lovely, big and feels luxurious. The room was good, but beds are small. It seems strange that a hotel like this would have double beds. Ideally hotel beds should be King. The pool area was lovely, but the fact that hotel guests have to pay for access to the hot springs is not good. It should be included with all room bookings. Our main negative point about this hotel was the service. It’s was shocking. When ordering a drink and meal in the bar/lounge area, it took over an hour to get anything we ordered and then multiple orders were incorrect. Nobody working there seemed to know what they were doing. Another concern we noted was that when we phoned the reception from our room, there was nobody at reception who could speak English. We made a booking for 4 people, but the room was only set up for two, so when we asked for more towels, pillows and water bottles. They were delivered to our room but just dumped in a pile near the door. This didn’t seem quite right and not what we expected from a hotel of this caliber.