Ascott Raffles City Beijing Service Apartment

Ascott Raffles City Beijing Service Apartment Reviews

Ascott Raffles City Beijing Service Apartment

No. 1-2 South Dongzhimen Street, Dongcheng District, Beijing, 100007, ChinaView Hotel Details
Ascott Raffles City Beijing Service Apartment
Ascott Raffles City Beijing Service ApartmentAscott Raffles City Beijing Service ApartmentAscott Raffles City Beijing Service Apartment
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Ascott Raffles City Beijing Service Apartment Guest Reviews

4.7/5
Outstanding
468 review
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(468)
Positive reviews(458)
Reviews with photos/video(105)
Easy to get around(66)
Delicious breakfast(37)
Convenient for shopping(33)
Large rooms(32)
Close to metro(21)
Friendly front desk staff(16)
Perfect for kids(13)
Great swimming pool(11)
Negative reviews(10)
Daniel
One-bedroom executive
Stayed in Apr 2024
Business travelers
10 review
4.5/5
Great
Posted on Apr 30, 2024
This Ascott is getting a little worn, but still good value for money considering the location. Feels very much like a long-term rental rather than a hotel, which is a plus in my book.
Response from Property: Thank you for taking time out of your busy schedule to share your stay experience, thank you for your recognition of location, your praise will encourage us to continuously improve our service level, and your valuable comments will be fed back to the leadership. We look forward to welcoming you back to one of our serviced apartments
Cho Kai James
One-bedroom executive
Stayed in Mar 2024
Family
10 review
4.2/5
Very Good
Posted on Mar 28, 2024
Great location in proximity to shops and just beside Raffles City. Direct access to the metro. The breakfast spread is adequate with more Chinese options. The rooms are spacious and bedding comfortable.
Response from Property: Dear guests, thank you for staying at Ascott Raffles City Beijing! Customer satisfaction is our purpose of service, in order to let you have the most comfortable living environment, we will make unremitting efforts. Your words of encouragement are the driving force for us to move forward. We will improve our service level and bring better staying experience to our guests. I wish you a happy life! Looking forward to see you again!
Anonymous User
One-bedroom executive
Stayed in Jan 2024
Couples
216 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Good customer service and good location.yummy food and clean room,will visit in the future.
Response from Property: Thank you for taking time to share your stay experience, thank you for your recognition of our location and service, your praise will encourage us to continuously improve our service level, and your valuable comments will be fed back to the leadership. We look forward to welcoming you back to one of our serviced apartments
Shino
One-bedroom executive
Stayed in Nov 2023
Solo travelers
1 review
3.5/5
Posted on Dec 6, 2023
The facilities are very outdated and need proper repairs and maintenance, especially compare with the high price. The front desk was excellent and very helpful. The room service quality has declined a lot than last time. Some cleaners forgot to empty the rubbish bin. But overall it is a good place to stay.
Response from Property: Thank you for sharing your feedback about your stay experience with us, and we are happy to know you are satisfied with our front desk service.As we are keen to make improvements to enhance our residents’ overall stay at our properties, I have shared your feedback with the Residence Manager. Please ensure that we will strengthen the quality of facilities maintenance management and housekeeping services. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Rzishi
One-bedroom executive
Stayed in Sep 2023
Family
20 review
5.0/5
Outstanding
Posted on Nov 11, 2023
Excellent service, delicious breakfast, delayed check-out for us
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.
Denis
One-bedroom executive
Stayed in Apr 2023
Other
49 review
4.2/5
Very Good
Posted on Apr 16, 2023
The hotel isn’t very new and fresh. Rooms are ОК. Location is good. Price to quality can be better: either lower price or better service and newer rooms.
Response from Property: It was a great pleasure having you stay at Ascott Raffles City Beijing, Thank you for sharing your feedback about your stay experience with us . Since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas. nce again, thank you for your valued feedback.
Chung Bun
One-bedroom executive
Stayed in Jun 2024
Couples
5 review
4.7/5
Amazing
Posted on Aug 21, 2024
Excellent stay!
Response from Property: Dear guest, thanks for your stay with Ascott Raffles City Beijing. Received your feedback and will strive to provide you with even better service and a pleasant accommodation environment. We look forward to your next visit.Wishing you a wonderful day!
Anonymous User
One-bedroom executive
Stayed in Jan 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 27, 2024
good!
Response from Property: Thank you very much for being satisfied with service of the apartment, especially the location and the breakfast. We will share it with all employees, which will be the greatest encouragement for our service. We will serve every guest more attentively, and sincerely look forward to the return of old friends and family. We wish you all the best in your work and a happy life. 😄
Guest User
One-bedroom premier
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel is located in Dongzhimen, and you can walk the entire central axis by bicycle. The Beijing guy in the lobby was very kind and nice. He helped us carry our luggage and took great care of us for several days in a row. The snacks sent by the hotel were delicious. It was the first time I stayed in a room with an oven. It rained heavily one day and I really didn't want to go out, so I stayed in the room for a long time. It felt like home. Although the hotel is a bit old, it can be seen that it is maintained with great care, so it doesn't feel old. The only drawback is that the window sill is leaking.
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Anonymous User
Two Bedroom Executive
Stayed in Aug 2024
Family
7 review
4.7/5
Amazing
Posted on Aug 18, 2024
I stayed in a two-bedroom suite, which was well-planned and quiet. The hotel is very conveniently located, and it is quick to get to anywhere in the city center. Raffles is downstairs, so it is also convenient to eat. The service was very good, from the security guard at the door to the front desk staff, they were all very enthusiastic and responded immediately to any needs. The facilities were also good, the playroom was not big but there were a lot of toys, and the children liked it very much. The swimming pool was also spacious and not crowded. Overall, I still recommend it and will come back to stay next time.
Original TextTranslated by Google
Response from Property: [Excellent location] [Warm service] [Quiet] [Convenient transportation] [Suitable for family travel] Dear guest, thank you very much for choosing to stay at Ascott Raffles City Beijing and sharing your stay experience in your busy schedule. We are very glad that you had a great time in the apartment. All staff thank you for your sincere comments. Your recognition of our service is the greatest encouragement to us. Sincerely look forward to your visit again with your family, and wish you a smooth work and a happy life!
Guest User
One-bedroom executive
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
This hotel is perfect for long-term stay! I went on a date with my boyfriend on Valentine's Day and cooked together. The hotel has its own tableware, kitchenware, and equipment. The service is also very considerate! They also helped us decorate the room. It was really great!
Original TextTranslated by Google
Response from Property: 【Excellent location】【Suitable for dating】【Well-equipped】Dear guest, first of all, thank you for your support to Ascott. We are honored to see your comments. Whether you are having a family gathering or traveling, it is the best choice! Our staff will warmly welcome guests as their own family and friends. All Ascott staff are looking forward to seeing old friends again. I wish you a smooth work and a happy life!
Guest User
Two Bedroom Executive
Stayed in Aug 2024
Family
23 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I will stay here every time I come to Beijing. The location is very convenient and the service staff is warm and polite. It is worth recommending.
Original TextTranslated by Google
Response from Property: [Convenient transportation] [Excellent location] [Good service facilities] Dear guest, thank you very much for choosing to stay at Ascott Raffles City Beijing and sharing your stay experience in your busy schedule. We are honored to know that you are very satisfied with the service and location of the apartment. Your satisfaction is the greatest encouragement to us. We look forward to your visit again with your family and wish you a smooth work and a happy life.
Aprilwoshisiyue
One-bedroom executive
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Facilities: Very complete, the most favorite thing is the washing machine Atop the subway, transportation is very convenient, including the Airport Express
Original TextTranslated by Google
Response from Property: [Convenient transportation] [Superior location] [Suitable for family travel] [Completely equipped] Dear guests, first of all, thank you for your support of Ascott. We are honored to read your comments. Whether you are on a business trip or traveling at home, it is the best choice! Our staff treats our guests as if they were family and friends. All Ascott employees look forward to seeing you again, old friends, and wish you success in your work and a happy life!
Guest User
One-bedroom executive
Stayed in Jul 2024
Other
11 review
5.0/5
Outstanding
Posted on Jul 29, 2024
I haven't been to Beijing for more than 5 years. There are several places I want to visit, but I still chose <Ascott>. I remember staying there in 2011, and twice since then, both times leaving me with good memories. I stayed there again, and it was still the same: the room was upgraded, and drinks and snacks were given as gifts; it was one stop to the Capital Airport, Volkswagen downstairs, and Guijie Street not far away... Unfortunately, I was a bit rushed this time, so I'll stay there longer next time.
Original TextTranslated by Google
Response from Property: 【Convenient transportation】【Excellent location】【First-class service】Dear guest, thank you very much for choosing to stay at Ascott Raffles City Beijing and sharing your stay experience in your busy schedule. We are very happy that you have a pleasant stay in the apartment, and we are also very honored that the location and service of the apartment have been recognized by you. Your satisfaction is our motivation to strive to improve the quality of our service. Sincerely look forward to your visit again with your family, and wish you a smooth work and a happy life!
Guest User
One-bedroom executive
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The service provided by Ethan, Renee and Cassie at the front desk was very good and considerate. The location was excellent, and it was quiet and comfortable at night. It was a great stay.
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