Donghuang Kaili Hotel Reviews

Response from Property: Dear guest, thank you very much for your positive comments on our hotel, and thank you for your frankness in pointing out our shortcomings. We are glad to hear that the location and facilities of the hotel meet your needs. Indeed, our hotel aims to provide guests with all the necessities for convenience and comfort. We are deeply sorry about the smoke problem you mentioned. We have a strict set of room cleaning and maintenance standards, but obviously we still have room for improvement in this regard. We will immediately investigate and strengthen the ventilation and cleaning of the guest rooms to eliminate the smoke smell and ensure that all rooms are fresh and odor-free. The light sensor under the bed, we understand that this may affect your rest. We will check the relevant facilities and consider taking measures such as adjusting the sensitivity of the sensor or replacing a more humane lighting system to avoid inconvenience at night. We are very grateful for your feedback as it is essential for us to improve the quality of our service. If you are willing, we hope to provide you with a more comfortable room during your next stay to express our apologies. At the same time, if you have any other suggestions or needs, please feel free to contact us, and we promise to do our best to meet them. Looking forward to seeing you again! Thank you again for your valuable comments, we look forward to the opportunity to serve you again and show you our improved hotel environment.

Response from Property: Dear guest, hello! Thank you for your review. We are honored to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly!

Response from Property: Dear guest, thank you for choosing Donghuang Hotel! We understand that the issues you have raised have caused inconvenience to your stay and do not meet our standards of providing a comfortable accommodation environment for our guests. We will immediately investigate your room issue and take necessary steps to improve the situation. We will enhance the ventilation of the room, thoroughly clean the bathroom drains to ensure smooth drainage, and thoroughly clean and disinfect the room to eliminate musty smells and stains and improve air quality. We value your feedback as it helps us improve our services. We promise to take measures to prevent such problems from happening again and work hard to improve the quality of our services to ensure that all guests can enjoy a cost-effective and comfortable stay. Thank you again for your feedback and we hope to have the opportunity to provide you with more satisfactory services in the future.

Response from Property: Dear guest, hello! Thank you for your review. It is a great honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again, and we will serve you wholeheartedly!

Response from Property: Dear guest, hello! Thank you for your review. It is a great honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again, and we will serve you wholeheartedly!

Response from Property: Dear guests: Hello! Thank you for choosing to stay at Donghuang Kaili Hotel and sharing your experience. We will continue to improve and innovate in our services in the future. Welcome to the warm and comfortable Beijing Donghuang Kelly Hotel again. We look forward to meeting you next time~

Response from Property: Dear guest, hello! Thank you for your stay and your evaluation of our hotel. Customer satisfaction has always been our constant pursuit. Your opinions and suggestions are very valuable to us. No matter what problems occur during your stay that dissatisfy you, you can use the room phone to dial 6801 or 7599 to communicate with our supervisor, and we will do our best to solve the problem. We also strive to be "enthusiastic, considerate, flexible and reliable" in our services, so that guests can have a wonderful experience of "feeling at home". We apologize for not being satisfied with your stay this time and look forward to your visit again. I wish you a happy life and smooth work~

Response from Property: Dear guest, thank you for choosing and praising Donghuang Hotel! We are very happy to provide you with a satisfactory accommodation experience. Your support and affirmation are our driving force. We are always committed to providing high-quality services and comfortable accommodation environment so that every guest can feel the warmth of home. Thank you again for your praise. We look forward to your visit again and provide you with better service. I wish you a happy life!