Fragrant Hill Empark Hotel

Fragrant Hill Empark Hotel Reviews

Fragrant Hill Empark Hotel

No.59 North Zhenhuangqi, Haidian District, Beijing, 100093, ChinaView Hotel Details
Fragrant Hill Empark Hotel
Fragrant Hill Empark HotelFragrant Hill Empark HotelFragrant Hill Empark Hotel
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Fragrant Hill Empark Hotel Guest Reviews

4.6/5
Very Good
1353 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1353)
Positive reviews(1305)
Reviews with photos/video(223)
Friendly front desk staff(129)
Close to amusement park(53)
Delicious breakfast(48)
Perfect for kids(24)
Family activities available(8)
Negative reviews(48)
Anonymous User
Standard Room (2 beds) (East building)
Stayed in Nov 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Nov 29, 2023
The rooms were clean, very comfortable, and the staff was amazing. The location was very good. Easy access to the metro and for site-seeing. Overall, good experience.
Response from Property: Dear guest, thank you for your review of our hotel. We would love to hear your comments about us. We have always been committed to providing guests with quality service, so that guests feel the warmth and comfort of home. Your affirmation is our greatest encouragement, and we will continue to work hard to provide better service for every guest. Thank you again for coming and look forward to seeing you next time.
Tracy999
Guestroom - with View (Double bed)
Stayed in Sep 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Excellent hotel. with great public area and rooms. beautiful green surroundings in West Beijing. huge halls. spacious rooms and balcony. convenient shopping and Beijing style restaurants nearby. I recommend !
Response from Property: Dear valued guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed our great public areas and spacious rooms with beautiful green surroundings. It is always our goal to provide our guests with a comfortable and convenient stay, and we are glad that we were able to meet your expectations.We appreciate your recommendation and hope to have the pleasure of welcoming you back soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,[Hotel Name]
Lea Li
Panoramic Twin Room
Stayed in Sep 2024
Family
4 review
4.2/5
Very Good
Posted on Sep 25, 2024
The airconditioning didn’t work well.
Response from Property: Dear guests, thank you very much for choosing to stay with us and sharing your experience. We are very sorry that you encountered the problem that the air conditioning was not cool enough during your stay. We want to know your room number so we can dispatch an engineer to inspect and repair it immediately to ensure that the next guest has a comfortable stay. Thank you again for your feedback and we look forward to seeing you again.
Guest User
Courtyard Twin Room
Stayed in Sep 2024
Family
19 review
4.7/5
Amazing
Posted on Sep 17, 2024
The room is a bit old, it is recommended to consider upgrading and renovating The environment is good, very close to Xiangshan, which is a great advantage The swimming pool is good The service needs to be further improved, some employees do not have basic knowledge, which affects the customer experience
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Response from Property: Dear guest, thank you for your comments on our hotel. We are very happy to hear your praise and suggestions for us. We will strengthen training and continue to optimize our service standards and hygiene standards to provide every guest with a comfortable and pleasant accommodation experience. Thank you again for your support and trust, and look forward to your next visit.
Wudiwuweijudenvhanzhi
Guestroom - with View (Double bed)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel front desk service is very good. The lobby Jianing Xiao Zhou is enthusiastic, the front desk Xiao Gu is professional and friendly, there is a festive atmosphere and a beautiful environment
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Response from Property: Dear guest, thank you for your review of our hotel. We are very happy to hear your praise for us, which is also the goal we have been striving for. We will continue to maintain high-quality service and hygiene standards to provide every guest with a comfortable and pleasant accommodation experience. Thank you again for your support and trust, and look forward to your next visit.
Xiangxinziji4201
Standard Room (2 beds) (East building)
Stayed in Sep 2024
Family
53 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The overall service at the front desk is very considerate. Manager Yang is enthusiastic, and Xiao Yan and Xiao Gu at the front desk are friendly. It feels like home. The children are very happy. It is very close to Xiangshan Park.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of our hotel. We are very happy to hear your praise for us, which is also the goal we have been striving for. We will continue to maintain high-quality service and hygiene standards to provide every guest with a comfortable and pleasant accommodation experience. Thank you again for your support and trust, and look forward to your next visit.
Tony·Gao
Standard Room (2 beds) (East building)
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The hotel is very close to Xiangshan Mountain and has convenient transportation. The room environment and the view outside the window are very good; the front desk clerk was warm and thoughtful on the day. The welcome fruit of the hotel is delicious, and the old-fashioned style of the hotel is very steady in handling details~
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of our hotel. We are very happy to hear your praise for us, which is also the goal we have been striving for. We will continue to maintain high-quality service and hygiene standards to provide every guest with a comfortable and pleasant accommodation experience. Thank you again for your support and trust, and look forward to your next visit.
Guest User
Standard Room (2 beds) (East building)
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel is in a very good location, right at the foot of Xiangshan Mountain, a few hundred meters away from the East Gate of Xiangshan Mountain, the West Gate of the National Botanical Garden, Xiangshan Subway Station, and the bus station. You can see the scenery from the balcony of the room. The hotel service is also very good. Seeing that we are a family of three, they took the initiative to upgrade us to a large room.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are glad to know that you are very satisfied with the location and service of the hotel. We have been committed to providing every guest with a comfortable and convenient accommodation experience, and your affirmation is our greatest encouragement. At the same time, we are also very grateful for your appreciation of our upgraded services. We will continue to provide every guest with better services and experience. Looking forward to your visit again and wish you a happy life!
Pkujulie
Family Suite
Stayed in Aug 2024
Family
17 review
4.0/5
Very Good
Posted on Sep 18, 2024
When you are short on time, have a lot of work pressure, and don't have the conditions to travel far, it's also a good idea to stay at the foot of Xiangshan for a day or two. The advantage is the excellent location, and the air quality of Xiangshan is really good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for visiting Xiangshan Century Jinyuan Business Hotel. The hotel is located in the southeast foot of the Royal Garden in front of Xiangshan Mountain. It is full of vitality in spring, cool in summer nights, red leaves all over the mountains in autumn, and clear snow in the west mountain in winter. Thank you for bringing you a wonderful stay experience. We will continue to work hard to provide you with better services and look forward to your visit again!
Guest User
Standard Room (2 beds) (East building)
Stayed in Aug 2024
Family
6 review
3.0/5
Posted on Aug 25, 2024
The appearance and location are very good, and it is very convenient to climb Xiangshan Mountain. However, the internal facilities are old and the experience is so-so. Breakfast is charged separately, 88 per person, **68, I didn't eat it. The nearby shopping street is cheap and rich.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and feedback on our hotel. We attach great importance to your opinions and suggestions, and we are very sorry that you felt inconvenienced and dissatisfied during your stay. We deeply reflect that these problems are mainly caused by our hotel itself. We have taken a series of measures, including upgrading and improving facilities, improving service quality, and optimizing breakfast prices. We believe that these measures will bring a better stay experience. We are very grateful for your support and trust in our hotel, and we are also very sorry for the inconvenience and dissatisfaction. We will continue to work hard to provide better services and experience for every guest. If you have any other suggestions or comments, please feel free to contact us. Thank you again for your feedback and wish you a happy life!
Guest User
Guestroom - with View (Double bed)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 7, 2024
It was a very good accommodation experience. It is near Xiangshan Park and the surrounding environment is also good. The hotel facilities are very complete, and it is convenient to travel around. It is very close to Xiangshan Metro Station, and basically all food requirements can be met.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are very satisfied with our service and comfort. We have been committed to providing every guest with high-quality service and a comfortable accommodation experience. Your affirmation is our greatest encouragement, and we will continue to work hard to provide you with better service. Looking forward to your visit again!
Guest User
Guestroom - with View (Double bed)
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The hotel front desk staff Gu Weina and Li Jiayi provided very good service, beautiful environment, and timely concierge service. The room was clean and hygienic
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Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and for giving high praise to our staff in your comments. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement and support for us. We will continue to work hard to provide every guest with better services and experiences. We look forward to your visit again and wish you a happy life!
Guest User
Standard Room (2 beds) (East building)
Stayed in Jul 2024
Business travelers
6 review
4.0/5
Very Good
Posted on Jul 27, 2024
The hotel is a bit old, but it is still relatively quiet! It's just that the location is a bit hard to find. It is recommended to stay in the main building if there are rooms in the main building. The facilities and location of the annex building are not very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We have always been committed to providing every guest with a quality service experience. We will understand the guest's needs in advance before the guest checks in so that we can better serve the guest. At the same time, we will continue to work hard to provide better services to every guest and look forward to your visit again. Thanks!
Guest User
Standard Room (2 beds) (East building)
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 23, 2024
Overall it's good, suitable for family travel. Although the equipment is old, it is well maintained and the service attitude is very good. The price-performance ratio is good. I hope there will be more facilities or activities for children in the future. I must praise the front desk staff and the swimming pool staff, who are serious and responsible in their work and have a warm attitude.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support and trust in our hotel and for your high evaluation of our service. We have been committed to providing every guest with a comfortable and warm accommodation experience. Your satisfaction is our greatest motivation. At the same time, we also thank Ctrip for its coordination and your cooperation to make your stay smoother and more pleasant. We will continue to provide better services and experience for every guest and look forward to your visit again! I wish you a happy life!
Anonymous User
Courtyard Twin Room
Stayed in May 2024
Couples
46 review
4.2/5
Very Good
Posted on May 21, 2024
The hotel has a nice environment and very nice landscaping. You can see Xiangshan Mountain from the room and there is a large balcony. The hotel is a bit old. It would be better if it is renovated and the carpet is removed.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and feedback about our hotel. We are very happy that you have affirmed our environment and landscaping. We are also very sorry that the old hotel has caused you inconvenience and affected your stay experience. We are deeply aware of the seriousness of this problem. Our hotel has been around for some time, so improvements and upgrades are really needed in some areas. We are actively taking steps to completely renovate and upgrade the hotel, including carpet replacement, to provide a more comfortable and enjoyable stay. We really appreciate your feedback, it's very valuable advice to us. We will continue to work hard to provide better service and experience for every guest. If you have any other suggestions or comments, you are more than welcome to contact us at any time. Thank you again for visiting and we look forward to your next visit.