Lavande Hotel (Beijing Shunyi Shimen Metro Station) Reviews

Foreigners can stay at this hotel, and the rooms are just like the photos. The AC didn’t work, and only blew hot air, so we had to turn it off. When we arrived, our room didn’t have toilet paper or toothbrushes. The next day, room service came and provided them for us. Also, there are stains and splashes here and there on the walls in the room. It’s clean enough to feel comfortable, but not immaculate. The front desk was helpful. It was a comfortable stay overall. We were just staying while we were waiting for our flight, and since there are many banks and restaurants in walking distance, the location of the hotel was excellent. For transit purposes, we’d stay there again 👍

good breakfast close to airport very clean. liked the hospitality. not related to the hotel but seems people still smoke in hotel rooms even not allowed we felt old smoke smell although room was well cleaned

Far from the city center and 1,5 Km from the metro. But there are many shopping malls nearby. If you are looking for a place to stay near the airport, is the best option for value and comfort.

The hotel reception cannot speak English. It was difficult to understand. The receptionist didn't know the visa procedure and wasted time to check in. The rooms were dirty, the elevator was slow.

Beautiful and great hotel in a great location near the airport. Had a pleasant stay.

设施：（好） 服务：。。tinghaode

The hotel is nice, very quiet, very convenient for travel, and parking is also convenient. Every time I go on a business trip, I will stay here. There is a shopping mall opposite and there are many delicious foods. I recommend the maocai

The hotel's service attitude is very good, and every staff member is warm and thoughtful, making us feel the warmth of home. They also provided us with a lot of practical travel suggestions, which saved us a lot of worries during the trip.

The front desk was very nice and helped to upgrade the room type. The room was clean and well ventilated, and the bed and pillow were comfortable. The breakfast was rich and delicious. Wherever you go, Lavande is your first choice, with high cost performance and peace of mind.

The hotel is easy to find. It's great to order takeout and the robot can deliver it to the room. The room is clean and tidy, the bed is big and comfortable, it's great. The service of Xiaoxi at the front desk is also very good and warm and thoughtful. I will choose Shimen Subway Station Lavande Hotel as my first choice for staying in a hotel in the future.

1. Waiting too long and unable to check in. Arrived at the hotel front desk at 21:40, with 2 children and an elderly person dragging 2 suitcases, stood at the front desk and waited for 45 minutes, the room was not reserved, and was told that no suitable room could be arranged for check-in. (No one explained the reason during this period, saying that they had to wait for the manager to come) The manager arrived and still could not provide a room that met the reservation criteria for check-in. 2. There are vacancies, but no check-in is arranged. There are two vacancies on the 12th floor and the check-in staff arrived after us. Priority is given to the arrangements of the people on the same floor, and the first arriving customers are not arranged to check in. Could it be that our reservation is earlier than the reservation on the same floor? Or is our check-in demand not as important as the demands of the people on the same floor? 3. Check-out of the hourly room, without completing the sanitation cleaning, directly give it to the customer. The hourly room bed user checked out 15 minutes after we arrived at the hotel. The bed was arranged to check in without changing the sheets. There were hair and foreign objects on the sheets in many places, and the sheets had a serious odor. After the response, it was clearly told that the room was arranged for us to check in after the hourly room checked out (Ctrip call recording as evidence), and we were advised to check out in an impatient tone (at 12 o'clock at night, when the child was already asleep in another bed). Due to insufficient cleaning time, the sanitation cleaning did not meet the basic hotel sanitation standards. At 12 o'clock at night, they said there was no sanitation aunt, so we changed the entire set of sheets and quilt covers by ourselves. In summary, the promotional information was seriously inconsistent with the actual situation. The hotel breached the contract by not reserving the room for the paid order; the customer repeatedly requested to check in as soon as possible, but the hotel did not respond in time and gave priority to the later guests, which violated the principle of first come first served; the room was provided to customers for check-in when the sanitation was not completed, which did not meet the basic sanitation standards, posed a threat to the health of the elderly and children, and the hotel management failed. In addition, the hotel did not allow online car-hailing vehicles to enter in the morning to pick up people, causing great inconvenience to the guests.

This booking was a real surprise. Because I wanted to book a place closer to home for my relatives, I chose Lavande after comparison. Unexpectedly, the hotel was clean and atmospheric, and the room facilities were complete. Du Ruo, the front desk clerk, has a very good service attitude and is very professional in solving problems. I am very satisfied with this booking and will consider this hotel brand next time I book.

The family traveled to Beijing by car and wanted to find a hotel that was convenient for parking and affordable. It was already midnight when we arrived at the Lavande Hotel. Parking was very convenient, free and safe! The front desk staff was very considerate. When they saw there were children, they brought them slippers and toothbrushes! There is also free breakfast. In terms of hygiene, there is a lot of dust in the details. Because I work in catering, I may be a bit too harsh...

I came to Shunyi on a business trip and chose to stay in this hotel. The room is large and very clean. The breakfast variety is also rich. The front desk staff greeted me warmly and the whole check-in process was satisfactory.