Heyuan Royal Garden Hotel

Heyuan Royal Garden Hotel Reviews

Heyuan Royal Garden Hotel

UNIT 2, NO. 57 BIANHE ROAD, HOUSHAYU TOWN, SHUNYI DISTRICT BEIJING, Beijing, ChinaView Hotel Details
Heyuan Royal Garden Hotel
Heyuan Royal Garden HotelHeyuan Royal Garden HotelHeyuan Royal Garden Hotel
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Heyuan Royal Garden Hotel Guest Reviews

4.5/5
Good
180 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.6
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All Reviews(180)
Positive reviews(171)
Reviews with photos/video(51)
Awesome stay(75)
Classy environment(46)
Perfect for kids(37)
Tasty food(14)
Has play area for children(13)
Quiet & comfortable(7)
Garden view(6)
Average lighting(6)
Negative reviews(9)
Guest User
Children's Family Friendly Room
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 8, 2023
My family (3 year old and 1 year old) and I loved the stay here! The front desk was so helpful and worked hard to communicate with us and make us feel welcome. We ate 2 meals here - a dinner and breakfast buffet. Both were delicious. The room was fun - the kids like the giant stuffed animals. They also left us a fruit tray as a snack. The children’s play area (ticket required) was fun. The children loved it. The farm animals looked healthy and well cared for. We played for 5-6 hours. Langyue spa was fun and relaxing for everyone. It was very good for kids to play — I wanted to stay longer, but the kids were tired after so much play. Haha. We live in Beijing and will definitely visit again for a fun and easy staycation with the family. Thank you!
Response from Property: Thank you so much for your positive feedback! We are thrilled to hear that you and your family had a wonderful stay with us. It's great to know that our front desk staff were helpful and made you feel welcome. We're glad you enjoyed the meals at our buffet and found them delicious.Thank you for considering us for your future staycations. We look forward to welcoming you and your family back again soon for another enjoyable and easy stay. If you have any other questions or。
Luyiji
Deluxe Room
Stayed in Jun 2024
Family
23 review
5.0/5
Outstanding
Posted on Jun 2, 2024
I took my children to spend Children's Day on the weekend. I randomly searched for this recommendation. After looking at the price and comments, I thought it was pretty good. I booked early, and the package price also included [Tangquan Package] Langyue Tangquan 2 adults and 1 child unlimited entry and exit. After a while, I wanted to meet up with my friends, but the room rate did not include the hot spring. It was really a good deal! The location is not far away and very convenient. It is just in Houshayu, not far from Huanggang Station on the Beijing-Chengde Expressway. It is all avenues and not alleys, so navigation is very easy. The parking lot is super large and there are charging piles. Check in on time at 2 pm, no need to wait. Here I want to say that the front desk will call one day in advance to confirm special needs. Because we are traveling with the elderly and children, I need a room not far from the elevator, and I want a garden view instead of a sunny side. All are met, which is more considerate. Although there are many weddings, meetings and team building on weekends, they are separate from individual guests to check in and check out, which is very satisfactory! The breakfast restaurant is in the middle of the first floor. Although there are many people, there is no waiting! Although the dishes are not very rich, they have everything they should have. The hot pot portion is not small. Moreover, this is the only hotel we have stayed in, and we don't have to wait for pancakes. Hoho~ Next to the restaurant is a cafe. The latte is 32 yuan, which is a reasonable price. It's just that the staff may be in the breakfast room in the morning, and there is no one waiting for a long time... The guest room is quite satisfactory and clean. Fruits and foot bath buckets are also provided. Check-out is delayed until 2 pm the next day. I like this kind of unhurried. I went to the hot spring on the first day. It was okay. Except in summer, it really can't be 40 degrees. The big pool is 35 degrees and the children played for a long time. There are also several small pools for milk bath and medicinal bath, and there are fruit tea and rest areas. There is no need to fight for slippers here. Although the place is not big and there is no water slide, it is better because there are not many people. The water quality does not have such a strong smell of disinfectant water. The ground is clean, there are many showers, and if it is inconvenient to change swimsuits, you can also ask for a set of massage clothes. When you go out, you can also give the child a car, unlimited entry and exit, which is worth recommending! The next day, I slipped the entire hotel garden area, which is not big or small. There are three lawn wedding venues, villas and small buildings with national styles, and courtyards. Next to the main building, there is a non-powered amusement park and cute pet park suitable for children. It seems to be paid separately. My children are older, so we didn't go there. Anyway, it is a good place for taking children out for a walk and the elderly for a leisurely stroll. In terms of cost-effectiveness, it is worth coming.
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6/17
Response from Property: The ultimate quality star: Providing guests with more humane products in an efficient, flexible, lively, effective and economical way so that they can have a better hotel experience is the original intention that Heyuan people always adhere to. Dear guests, hello! Thank you very much for your detailed evaluation of Heyuan! We are very happy to hear that you and your family had a good time and enjoyed our facilities during the Children's Day and the weekend. We attach great importance to customer satisfaction and comfort, and we are deeply gratified to hear that we have met your special needs and provided thoughtful services. At the same time, we are also very grateful for your positive comments on our breakfast restaurant, cafe, guest rooms and hot spring facilities, which makes us more confident to continue to provide high-quality services. Regarding the problem that you mentioned that the waiting time in the cafe may be longer in the morning, we will improve it as soon as possible to ensure that every guest can receive timely service. In addition, we are very happy that you like our hotel park, especially the non-powered amusement and cute pet park, which are carefully designed for family guests. Although your children are already grown up, we believe that there are still large facilities in the park suitable for older children to play. Finally, thank you again for your evaluation and support. We look forward to your visit again with your family, and we will continue to work hard to provide you with better service and experience. wish you a happy life!
Guest User
Budget Single Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
I revisited the old place, this time I had a small gathering with friends. There is a small private park here, the environment is especially suitable for relaxation, the room has been renovated, and there is a small hot pot eaten outdoors in the evening, and there is also a self-service barbecue. Three or five friends eat hot pot and drink beer, very nice🍺
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Guest User
Budget Single Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The hotel environment is really great, the park is shaded by green trees, the bridges are flowing, the service staff are very enthusiastic, the room is modernly decorated, there is a large bathtub, the bedding is clean and tidy and very comfortable, I really bought it this time
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Guest User
Budget Single Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
I have stayed here several times before. This time I feel that the hotel facilities have been significantly improved compared to before. The room has been renovated and is brighter and more comfortable. The central pool in the hot spring is especially suitable for families with children. The service of the front desk lady is very good and considerate. The housekeeper will call to verify before check-in. It is getting better and better.
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Guest User
Budget Single Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The hotel staff provided warm and thoughtful service during the Dragon Boat Festival. Whether checking in or checking out, guests can feel the warmth of home. They have rich industry experience and can provide guests with professional travel advice, dining recommendations and other services to meet their various needs. At the same time, the hotel also has entertainment facilities such as a cafe and conference room.
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Response from Property: Star of Harmony and Inclusion: We work together to practice the "Three Hearts" concept, establish a good and harmonious internal and external relationship of the hotel, and gain a wide range of social recognition and customer groups, so that everyone in Heyuan Hotel is a harmonious person, everywhere is a harmonious place, and every moment is a harmonious time. Dear guests, hello! On the occasion of the Dragon Boat Festival, we are deeply honored to bring you the warmth and comfort of home. Your praise is like a spring breeze, which makes us feel very happy. Our employees are the soul of the hotel. They use their enthusiasm and professionalism to add endless warmth and color to your journey. Whether it is the careful guidance of check-in or the reluctant farewell of leaving the store, you can feel the warmth and care of home. With their rich industry experience, they provide you with professional travel suggestions and dining recommendations to make your journey more colorful. The hotel's cafe is a great place for you to relax. Here, you can taste the mellow coffee, enjoy the quiet time, and feel the beauty of life. The conference room is an ideal place for your business negotiations. We provide complete facilities and high-quality services to help your career go smoothly. Thank you again for your recognition and praise of us, which is the greatest encouragement and spur to us. We will continue to work hard to continuously improve the quality of our service and provide you with better and more considerate services. I hope you can feel the warmth and care of home every moment in the hotel!
Guest User
Budget Single Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The guest room design is high-end and elegant. It is an old high-end hotel. The refrigerator is very nice. There are also free Nestle coffee, mineral water, etc., which is good. You can also go for a run in the garden in the morning, which is very friendly to us running enthusiasts. The air is really different from the city. The transportation is also very convenient. There is a highway 1 km away. Great👍
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Response from Property: "The morning light is slightly exposed, the garden is quiet, and the guests feel at home. This place is called Heyuan." Thank you for your high evaluation and praise of Heyuan. We are honored. The high-end and elegant design of the guest rooms is the embodiment of the quality and classics we pursue. We are very pleased to bring you a satisfactory stay experience. The configuration of the refrigerator and the free Nestle coffee, mineral water, etc. are all prepared for you with our heart. I hope these small details can make your journey more comfortable and pleasant. The garden environment around the hotel is a natural oxygen bar we have created for our guests. Running in the early morning not only allows you to breathe fresh air, but also feels the tranquility and comfort that is completely different from the hustle and bustle of the city. We are well aware of the needs of running enthusiasts, so we try our best to provide you with the best environment. Convenient transportation is also a major advantage of our hotel. The highway is only 1 km away. Whether you are on a business trip or a leisure vacation, you can easily reach your destination. Thank you again for your recognition and support. We look forward to your visit again next time and continue to enjoy the high-quality service and comfortable experience brought by our hotel. I wish you a happy life and a pleasant journey!
Guest User
Garden-view Suite
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on May 15, 2024
The airport is not far away, which is very convenient. The breakfast menu is not very large, but it has all the necessary dishes and is very clean. Because it was a holiday, the hotel had many guests, but they were seated immediately and the seats were comfortable. The room size is good, the wardrobe is large enough, and there is a safe, which is good. Although the room I stayed in was on the first floor, it looked about two floors high from the outside, which protected the privacy very well. The surrounding scenery is beautiful and the walking path is also wide, which is very good. The wireless network is very slow, which is a bit troublesome. The connection is OK in China, but the connection overseas is too slow. The hotel is large, but there are no 24-hour convenience stores and other store facilities, which is a bit inconvenient. There are not many places for dinner, so you have to go out or order takeout. The management is good, but the facilities are a bit old and it seems that they need to be renovated as soon as possible. There is a cafe in the lobby, but there are no permanent staff and the waiting time is long. Overall, I want to give a good review.
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Guest User
Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The environment is beautiful, the hotel is large, there is a large lawn (several weddings are held here on weekends), there are lake views, plank roads, and walking in the spring sunshine is very relaxing. There are also hot springs, outdoor expansion areas, and indoor party halls. The scenes are very rich, suitable for corporate team building, family leisure, and friends gatherings. The room has good lighting. Although it is not very new, it is well equipped and the supplies are clean and hygienic. Moreover, the environment is quiet, and the sleeping conditions are much better than those of hotels in the city. You can sleep well and wake up in the morning to the sound of birds and flowers. The breakfast in the restaurant is also very delicious, and the service is considerate. It is worth recommending.
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Response from Property: Brand Excellence Star: Make full use of the unique environmental resources of Heyuan Hotel to create a first-class theme resort hotel in the suburbs of Beijing with five excellent reputations, popularity, comfort, dignity and service quality. Thank you very much for your detailed comments and high recognition of Heyuan. Your satisfaction and praise are our driving force and greatest pride. We are deeply pleased with the beautiful environment, rich facilities and considerate service you mentioned. We have been committed to providing every guest with a comfortable and relaxing accommodation experience, allowing you to find a quiet world in your busy life. Your evaluation mentioned our lawn, lake view, plank road and walks in the spring sun. These elements together create a natural and harmonious atmosphere, allowing you to enjoy the gifts of nature here. At the same time, the diversified facilities such as hot springs, outdoor lawn expansion areas and indoor party halls also meet the needs of different guests, allowing you to leave beautiful memories here. We also attach great importance to the lighting and supporting facilities of the room. The room is already undergoing renovation and upgrading. We have been committed to keeping the supplies hygienic and clean, so that you can enjoy a good sleep in a comfortable environment. In addition, the quiet environment around the hotel also provides you with good rest conditions, allowing you to sleep here with peace of mind. Finally, we are very honored that you have given high praise to our restaurant breakfast and service. We have been committed to providing delicious meals and thoughtful services, so that you can feel the warmth of home while enjoying the food. Thank you again for your affirmation and support. We will continue to work hard to provide you with better service and experience. We look forward to your visit next time and feel our enthusiasm and dedication again.
Anonymous User
Queen Room
Stayed in Feb 2024
Family
1 review
4.5/5
Great
Posted on Feb 16, 2024
The hotel facilities are a bit old, but the hygiene is good! It is a bit far from the room to the hot spring through the hotel lobby. There are not many people in the hot spring, the water temperature is suitable, and it is suitable for children to play. The dinner buffet is a bit expensive, and the breakfast options are reduced. However, for crowded holidays, coming to this hotel is a wise choice.
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Response from Property: Dear guest, hello! Thank you for your comments and feedback on our hotel! We noticed that you mentioned that the facilities are slightly outdated. Recently, the hotel has been upgrading and improving to enhance the guests' stay experience. We will continue to maintain the cleanliness and hygiene standards. Regarding the problem that the location of the hot spring is a little far away, we will consider providing more convenient access and guidance tips to facilitate guests to go there. We are also very happy that you are satisfied with the facilities and water temperature of the hot spring, which is especially suitable for children to play. For the catering part, we will seriously consider your opinions and strive to provide more varieties and more reasonable prices to meet the needs of guests. Finally, thank you very much for choosing and supporting our hotel. We will continue to work hard to improve the quality of service so that you will have a more pleasant experience next time you stay. Looking forward to seeing you again! Have a nice day!
Guest User
Deluxe Room
Stayed in Feb 2024
Friends
5 review
5.0/5
Outstanding
Posted on Feb 13, 2024
It's very convenient to drive by yourself, not far away, the service is very enthusiastic, the New Year decorations are very attentive, I will definitely come again
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Response from Property: Dear guest! Thank you very much for your good review! We are very happy that you are satisfied with our New Year activities and service attitude. The hotel provides free parking services for guests. The 2024 Spring Festival activities will allow guests to experience the good memories brought by the old Beijing temple fair and give children a pleasant feeling. Thank you very much for your good review. Please continue to pay attention to us. We look forward to every festival of Heyuan bringing you more surprises. We look forward to your visit again! I wish you a happy new year!
Guest User
Family Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 28, 2024
A good place to relax in Beijing on weekends. The hotel also provided free breakfast. Thumbs up 👍
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for your praise and support! We are glad that you chose Heyuan to spend a relaxing weekend. We are committed to providing guests with a comfortable and pleasant stay experience, and are glad that you are satisfied with our service. Breakfast is a special service of our hotel, and we believe that a delicious breakfast can give your day a good start. We will continue to provide a rich and diverse breakfast selection to meet the tastes and needs of different guests. Thank you for your support to our hotel, and hope to welcome you again! Have a nice day!
Guest User
Deluxe Room
Stayed in Jan 2024
Family
1 review
4.5/5
Great
Posted on Jan 27, 2024
The swimming pool and hot spring are perfect. The room facilities are a bit old but the hygiene is OK. Unfortunately, there are not many choices for food, and the hotel occasionally has people smoking, which needs to be deducted. But it is indeed very suitable for family travel. The hotel is equipped with a large outdoor amusement park, and the children have a lot of fun.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for your feedback and evaluation! We are very glad that you and your family had a great time in Heyuan and were satisfied with our swimming pool and hot spring services. The room facilities are slightly outdated. The hotel is ready to renovate and upgrade the rooms in the new year. We will strengthen maintenance and updates to provide a better accommodation experience. Come here to enjoy a clean and comfortable environment. Regarding the issue of dining options, we will further improve and expand our dishes to meet the needs and tastes of different guests. Regarding the occasional smoking in the hotel, we will strengthen supervision and management to ensure that all guests can enjoy their stay in a smoke-free environment. Xingqi DAY large outdoor parent-child park is a good place for children to release their energy. We will continue to work hard to provide better services and experiences. I hope to welcome you and your family again!
cathchu
Children's Family Friendly Room
Stayed in Dec 2023
Family
19 review
5.0/5
Outstanding
Posted on Feb 5, 2024
The overall environment is very good, beautiful environment Great swimming pool and hot spring♨️ Each hot spring has different effects, clean and hygienic Large children's play pool, children can play all day long The dishes in the Chinese restaurant are also very good The only thing is that the room is a bit old No matter the service or the safety of the hotel, it makes people feel at ease
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Response from Property: Dear guest, hello! Thank you very much for your good comments on our hotel. We are very happy that you are satisfied with the environment, swimming pool, hot spring and restaurant. At the same time, we also understand your concern about the aging of the room. We attach great importance to the opinions and suggestions of guests to provide better services. We will actively consider renovating or maintaining the room to ensure that guests can feel a warm and comfortable atmosphere when they stay. We hope that you will feel our improvement and care when you visit again next time. Thank you for your support and feedback, and we look forward to serving you again.
Guest User
Queen Room
Stayed in Jun 2024
Business travelers
34 review
4.2/5
Very Good
Posted on Jun 12, 2024
1. The overall environment is very good, with a high degree of greenery and various villa scenery 2. It is not convenient to eat in the surrounding area, and the nearest one is several kilometers away, so you can either eat in the hotel or order takeout 3. It is more suitable for meetings, travel, and business trips, but you have to take a taxi to travel, and there is no public transportation 4. The etiquette and courtesy of the front desk are very average, let alone enthusiasm. I guess they don’t accept individual guests 5. The breakfast is not rich, and it is also average
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