Guest User
June 6, 2024
1. I was going to the bathroom in the room, and the cleaner asked me if I was going to pee or poop. If I was going to pee, I should let her come in first and mop the floor before I pee. I called the front desk manager to complain, and the manager apologized to me. The cleaning lady did not respect the guests.
2. Before leaving the hotel, I asked the front desk if I could store my luggage. The front desk said yes, but only large bags could be stored. Small bags were not convenient for them to store and would be lost, so I ordered a large bag of takeout temporarily and asked the front desk if I could delay the check-out until three o'clock. The front desk said yes. The takeout man arrived downstairs at two forty and called me, saying that the front desk would use a robot to deliver the bag, but I waited until two fifty-eight and it was not delivered. I asked the front desk on WeChat, but they did not reply to my bag and asked me to pay half a day's room fee.
3. When checking out, I complained to the front desk manager that the front desk was untrustworthy and wanted to charge me half a day's room fee. The manager apologized and said that the front desk did not know how to talk and do things, and would not charge me half a day's room fee when checking out at three o'clock. I was preparing to store my luggage, but the front desk said that I had too much luggage and would not store it for me and asked me to put it somewhere else. I had no choice but to find a temporary luggage storage place to send it over. I missed the plane because of the delay.
4. This hotel is located in a high-end residential area. The security guards would question anyone they had never met whether they really lived in the area. When I entered the area, I asked the security guard to open the door. The security guard looked me up and down with suspicion and asked, "Do you live in this area?"
5. After a few days, I calmed down and forgave their employees' mistakes. I booked the hotel again, but was told that the hotel refused to accommodate me and put me on the blacklist.
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