Beijing Houhai Gulou courtyard MANXIN Hotel Reviews

Response from Property: Dear guest: Hello! Thank you for staying at Beijing Houhai Drum Tower Courtyard Manxin Mansion. Seeing you so serious and meticulous comments, my heart is full of surprise and moved. The hotel lobby decoration is a new Chinese style, the designer has vividly reflected the charm of the capital in the renovation of the lobby, the lobby top surface and the corridor painting we have done repair, retain the original Qing Dynasty architectural style beauty, the theme color is red and blue to set off a strong taste of old Beijing, but also reflects the magnificent and noble beauty of our lobby. Wish you a happy life! Hotel General Manager: Shi Chong

Response from Property: Dear guest: Hello! Thank you for staying at Beijing Houhai Drum Tower Courtyard Manxin Mansion. Seeing you so serious and meticulous comments, my heart is full of surprise and moved. The hotel lobby decoration is a new Chinese style, the designer has vividly reflected the charm of the capital in the renovation of the lobby, the lobby top surface and the corridor painting we have done repair, retain the original Qing Dynasty architectural style beauty, the theme color is red and blue to set off a strong taste of old Beijing, but also reflects the magnificent and noble beauty of our lobby. Wish you a happy life! Hotel General Manager: Shi Chong

Response from Property: Dear guest: Hello! Thank you for staying at Beijing Houhai Drum Tower Courtyard Manxin Mansion. Seeing you so serious and meticulous comments, my heart is full of surprise and moved. The hotel lobby decoration is a new Chinese style, the designer has vividly reflected the charm of the capital in the renovation of the lobby, the lobby top surface and the corridor painting we have done repair, retain the original Qing Dynasty architectural style beauty, the theme color is red and blue to set off a strong taste of old Beijing, but also reflects the magnificent and noble beauty of our lobby. Wish you a happy life! Hotel General Manager: Shi Chong

Response from Property: Dear guest: Hello! We are very sorry to hear that you are dissatisfied with our hotel service. We deeply regret and sincerely apologize for this.We deeply apologize for the service issue you mentioned. Hotel employees should have basic English communication skills in order to better serve international guests. We will strengthen language training for our employees to ensure that they can meet the needs of different customers. Meanwhile, we failed to meet your request for a second set of bedding in a timely manner, which was our mistake. We will strengthen the training of our employees to ensure that they can respond quickly and accurately to customer needs.We deeply apologize for disturbing your rest by knocking on the door at night. We will investigate this matter and strengthen our employees' grasp of room service time to prevent similar situations from happening again.We are very pleased with the positive feedback on breakfast. We will continue to strive to improve the quality and variety of breakfast, providing guests with a more satisfactory dining experience.Finally, we would like to express our gratitude for your feedback once again. Your suggestions are the driving force for our improvement. We will take every suggestion seriously and strive to improve the hotel's service quality and customer satisfaction.We apologize again and look forward to your next visit to our hotel to enjoy better service and experience. Hotel General Manager Shi Chong

Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel and taking the time to provide us with valuable feedback. We are glad to hear that you appreciate the historical design and spacious and comfortable rooms of our hotel. We are very sorry that the hotel name you mentioned is different on different platforms, which makes it difficult for you to find the hotel. We will immediately contact the relevant departments to ensure that our hotel information is consistent on all platforms to provide a more convenient booking experience for all guests. Unfortunately, our hotel does not currently provide gym facilities. We are well aware that this is an important demand for some guests, so we will seriously consider adding a gym in the future to meet the needs of more guests. Regarding language communication issues, we are very sorry for the inconvenience caused to you. We understand that in tourist areas, employees may not be very good at English, but we will also work hard to improve our employees' foreign language skills in order to better serve international guests. At the same time, we also welcome you to use translation tools or seek assistance from our concierge service to ensure that your needs are met in a timely manner. Regarding the problem you mentioned that there are no wine glasses in the room, we are very sorry. We will make improvements to this immediately to ensure that every guest can enjoy thoughtful service during their stay. We attach great importance to your feedback and will listen carefully to every guest's opinions and suggestions. We will continue to work hard to improve our services and enhance your stay experience. Thank you again for your feedback and look forward to your next visit. We will do our best to provide you with better service. Shi Chong, General Manager of the Hotel

Response from Property: Dear guest: Hello! Thank you for your recognition and recommendation of Beijing Houhai Drum Tower Courtyard Manxin House. Seeing your careful and detailed comments, Manxin is full of surprise and moved. Diffuse heart only to make each guest satisfied and return, for your journey to add a color, a fruit is for your small mind, the hotel staff is looking forward to your visit again, I wish you a happy life! Hotel General Manager: Shi Chong

Response from Property: Dear guest: Hello! Thank you for taking the time to share your experience at our hotel, we appreciate your feedback. First of all, we are delighted that you spoke highly of our location, interior and room quality. We have always been committed to providing guests with a comfortable and warm accommodation environment, and will continue to work hard to improve the quality of our services. Regarding the issues you mentioned about the limited breakfast selection and lack of Western options, we have noticed it and are actively working to improve it. We will add more breakfast options to meet the needs of different guests, including Western-style food. Regarding the cleanliness and attention to the room, we apologize for the inconvenience. We will increase our cleaning efforts and improve our staff's attention to detail to ensure every guest enjoys a high-quality stay. Finally, we thank you for your recognition and appreciation of our employees. We will continue to provide them with training and support to improve their professionalism and service levels and provide better services to our guests. Thank you again for your feedback and support. We sincerely hope that you will choose our hotel again in the near future and enjoy a better stay. wish you a happy life! Hotel General Manager Shi Chong

Response from Property: [Right away from the subway] [Metro Line 2] [Business Travel Exclusive] [Same Style as Prince Gong's Mansion] [Internet Celebrity Hotel] [Intelligent Guest Control] [Near Houhai] [Drum Tower Bell Tower] [Nanluoguxiang 1km] Dear guests :Hello! Thank you for staying at Manxinfu, Houhai Drum Tower Courtyard, Beijing. The hotel has a unique geographical location, with Metro Line 2 and Line 8 just two minutes away. You can take a leisurely walk to Houhai, Nanluogu Lane, Prince Gong's Mansion, etc., experience Beijing's oldest commercial scenic spot, and taste authentic old Beijing cuisine. It is a perfect choice for your business The first choice for business trips and leisure vacations. The hotel has more than 50 varieties of Chinese and Western buffet breakfast. Thank you again for your praise and recommendation, and I look forward to taking your friends with you next time to start the Manxin journey! wish you a happy life! Hotel General Manager: Shi Chong