Caramel Boutique Hotel

Nice hotel good design I like it I will come to stay here again

The Caramel is well-situated, in a quiet street just of the bustling Hamrq street, one of the most vibrant areas in Beirut. It is an older hotel, and would certainly benefit from a general renovation. But the hotel has an informal, quirky character, which may justify the "Boutique" description in its title. My bed was comfortable and the room had adequate furnishings and bathroom facilities. I did not use the restaurant. Front desk staff were helpful. This is an inexpensive option in a good neighborhood. I would stay again.

Worst hotel experience in my life. I didn’t even check in, I escaped from this dirty place. I don't recommend it to anyone.

Very nice and polite staff. The main gate opens to an alley. A truck was parked there and my Uber couldn’t come to the front door so I had to carry three suitcases to the car.

8 nights of bad experience. Day 1 i have asked for mugs and till check out i did not get them, i have asked for the floor to be well cleaned as my feet were turning black when i walk in the room. Electricity disconnects daily and water as it works on pumping. Highly priced for the service provided. Rooms needs renovation, curtains very old, rusty bathrooms, showers with no doors, 3 days room service did not visit my room. Complimentary water bottles twice in 8 nights. No safe in the room, empty mini bar. No view, no service, no electricity, highly priced The excuse for all this was “we are fully booked” they have 1 iron for the whole boutique that is not even working well. They did not care much as they are fully booked and getting paid…

- Horrible Wifi (sometimes non existent) - Power went out frequently. One night it went out over 30 times, yes 30. - At check in, no glass/cup/mugs, toilet papers, shampoo, conditioner, soup - Need to clean better (see pics) - I requested non smoking room and they confirmed, but they told me I can smoke inside. Therefore it smelled like smoke including sheets and towels - Shower door leaks - Broken: electric kettle , toilet paper holder, one of the main outlets Power went out so frequently they moved me to another room but it still did. After I was moved, they accused me of breaking the lid of electric kettle which was broken when I checked in, as for many other things listed above. Their poor Wifi made my work very difficult. When complained, they did nothing about it. They provided me bottled waters, shower water pressure was great. Convenient location, walking distance to many restaurants.

Caramel has a good location in Hamra, surrounded by some nice little bars and shops. Unfortunately, we had a couple of issues during our stay; When we checked in, we were told that there would be no power cuts, as the hotel was using a generator. Unfortunately, most of our first night, as well as most of our second day of the stay, the hotel was without electricity (and therefor also no AC or wifi). Had they told us before, we would not have stayed here, as we needed Wifi, and it was very warm that week, so sleeping without AC was difficult. When we checked in, we only had one towel in the bathroom, and we had to ask for a second one. When we used the shower, our bathroom foor flooded, so we had to use the two towels to prevent water from entering the room. Housekeeping came to clean it up, and brought us 1 new towel. When we asked for a second one, we were told we had already received 3 that day, so they would not give us an extra one. (we used the first two for the floor, wo we had to share one towel for the rest of the day...) The sheets on the bed were dirty, and the pillows were stained. With a bit more effort, the hotel would be great, as they offer a good price, in a good location. I understand the situation in Beirut is bad at the moment, but they choose to remain open, they should at least have electricity for the guests.

I have stayed at Caramel Boutique may times over the past 6 years. The rooms are comfortable and the locations is great. On weekends the surrounding bars can be loud until 3am, however, this time there was not much activity due to the current situation.

The staff was attentive and courteous. Room where clean and comfortable.