Embracetheworld11
July 12, 2021
Maids are thieves and highly incompetent. Staff are liars. Extremely disappointed. You don't want to spend thousands of $ for months and leave feeling screwed. The staff have poor problem solving skills and a BAD cleaning service. You have a new housekeeper every week. ANY time you run into an issue, you bet it will not be fixed from the first time nor even the second time. I had the largest suite and the most expensive. Price kept going up but the water leakage in the bathroom wouldn't stop. It was literally Singing in the Rain. They always act like it never happened before but don't believe it. They blamed the window being open, they covered up for their maintenance team. My neighbor said she too had that same issue and that the staff are used to it. They wait for you to remind them over and over that you need your issue to be fixed instead of being hands on and making sure things have been resolved. I left the unit and that ceiling was still leaking. On the other hand they don't assume responsibility for anything. If the maid stole your little Prada purse before leaving the job, they'll come up with any lie to make you change your mind and make you believe that their maids are all great and have been there for decades. Later they admitted that several hadn't been there long since those maids told me so themselves. But the office did try lying about it. They never did anything about the purse and didn't send any updates. I never saw that purse again. When I checked in, the unit had been occupied for a long time by several youngsters. The bedroom floor was dusty and the main couch full of dark stains. Given the fact that I had stayed there before (but in a different unit), i wrongly assumed they knew about it and I didn't take pictures to make sure I don't get blamed for the other guest's mess. I didn't even bother to clean it up when checking out because I had nothing to hide: the couch was dirty when I checked in and dirty when I left. Well, Ahmad didn't think so and wouldn't let the doorman move my suitcases before I paid him $80 for cleaning. I still cannot believe that nobody checked the room before it was handed to me, yet Ahmad claims the couch was "white" and "brand new". Notice he lied about the color since the couch is grey, and I asked him to prove it was new and he couldnt deliver. That's their standard tactic: in order to get out of a situation and not have to pay you or compensate you for STOLEN EXPENSIVE items by their own maids (tiny Italian designer purse that the maid thought I wouldn't notice has been stolen, and which easily fits in her uniform pocket and which she can easily sell for $400+), or DAMAGED couches by their guests and their failure to Inspect rooms before the next guest comes in, they act with incredible dishonesty and don't hesitate to insult your intelligence. I asked to speak with the upper management and he wouldn't let me. He just wanted his $80 and held me hostage until I paid it. I was mad as hell bec