Grand Mercure Hotels in Belem

Great staff. Stayed a little longer to is the gym to work off an injury out in the Amazon. Totally usable. EARLY Breakfast. Great views.

It is a good location, in the direction of being close to the airport and to the tourist points, but on the other hand it is in a very ancient and dangerous part of the city (not walking the night). The hotel is very good price, the room is comfortable and clean (air conditioning, fridge, safe, TV).

My stay was short, I returned from Salinopolis-PA and arrived in Bethlehem around 19:00 a.m. 02/03/2022, we needed a place to take a bath and sleep a little, because my flight was marked at 2:20 a.m. 03/03/2022, short stay. When we arrived in the room we noticed that the bathroom was not warming, we called to the reception to complain and the attendant told us that he would act on maintenance and that would be resolved in 15 minutes. We went out for dinner and returned around 21:00, the problem persisted, we contacted the reception that told us that in 15 minutes they would solve, they didn't solve, they didn't exchange our room and stayed for that right, i.e., The hotel did not offer the minimum we expected to have a hot bath for rest. I don't host again in this category of Ibis, the bed bed is very uncomfortable and the acoustics of the rooms is bad (a characteristic always present in all Ibis that I have already hosted), the good part is due to the location.

The hotel used to be owned by the Hilton group. It is a very nice hotel with spacious bedrooms. There is a nice well proportioned outdoor pool with sunbeds etc. The quality of the food in the restaurant, both for breakfast and evening meal is superb. I had the seafood risotto which contained prawns, squid, octopus, mussels and chicken which I can quite honestly say was the best I have ever eaten. Good range of beers and wine are available at reasonable prices. Excellent waiters and waitresses are very attentive. My thanks to Roberto on reception for taking the time to check in for my flights. Recommended!

Hotel located in gorgeous old colonial-style building. Beautiful decor. Room was very large and spacious. Lack of insulation of windows meant lots of street noise early in the morning. Area around the hotel felt unsafe at night: need to take taxi (or Uber). Staff were just atrocious: front desk staff had no clue how to check in a guest: I had booked online on the hotel website, and communicated with the hotel by email before arrival, but front desk had trouble to locate my booking and kept asking for my contact details… checkin took forever. A/C unit in room leaked water: not just the occasion drip, but almost a waterfall - when informed, front desk staff just shrugged shoulders. Bed sheets were too short for bed (at foot end of bed, we were basically sleeping on the bare mattress). when asking about this at the front desk, they claimed the picture we showed was from another hotel (!)… until we dragged them to our room to show the bed. Despite assurances from restaurant staff and front desk staff the night before, breakfast starts at 7am, and not a minute earlier! (Even if the buffet is ready and you have a tour guide picking you up, no chance to get anything to eat before 7am) Not sure if it was lack of training or a general lack of interest in customer service, but service at this place is BAD!

The hotel is very good at av.Beira Mar. The staff are always very careful. It is very clean, very good morning coffee, ah and the girl who makes the omelet and tapioca of sensational sympathy. The garçon Valdemir then, always paying attention to everyone with the sympathy of the Cearense, but my praises to all officials.

I am visit second time Because hotel nice Room big size Bed good

Deception is the adjective I find to evaluate this hotel! It cannot be a 4-star hotel; in the bathroom has a plate covering a reform that has been made and not finished, there is a huge hole in the prayer where canoes are visible; they give you only a savon and no other personal hygiene item; it has no dryer; The bed linen smells to be used and the dressing dresses are swept. Breakfast is very simple and one day the French bread was the previous day. Only staff are friendly and careful!! I thought it was expensive for what it offers!

Overall, we got a very cheap deal for 8 nights and for the price we paid, it was ok. However, there is still a lot they can improve on. We know Belem is not the most internationally oriented city. However, when booking a Mercure, you would expect the guest-facing team to speak English. Throughout the stay we met 3 receptionists with 75% English. The other team members 0, which made communication quite hard. We booked a Superior Room, as from reading other reviews, we could figure out these were quite recently renovated. Being a global company and French brand, you would expect a renovated room to have universal power sockets. Unfortunately, they did not. It was our first time in Brazil and we are from Europe. Our phone chargers fit in the power socket just fine, but the laptop charger did not. We never knew there was a difference. Strangely enough, the hotel only had adaptors from Brazil to Europe, not the other way around. Already quite annoyed, we decided to purchase one ourselves outside. Unfortunately, that also turned out to be an impossible task. Could not find it anywhere. Next day told reception we would look for it ourselves as well, but if they could please ask their purchaser to find an adaptor. We still did not find it ourselves, the hotel did not even bother to look. So, on the third day I got quite upset, as I was not able to work on my laptop. I asked the receptionist if I could speak to the manager. One lady came, we never were told her name or job title, but then the receptionist had to translate as even the manager did not speak English. We gave her the actual charger to keep with her so they could find a suitable adaptor. When returning in the evening there was an adaptor in the room with a handwritten note stating they found us the adaptor we need. NOT, it was the same one from Brazil to Europe. We actually gave the charger, and still we got an adaptor which does not fit. Of course, immediately we went down again. Then one guy from the Maintenance team looked at it and said he would sort something out. He came very happy to the room after 15 minutes. He actually melted the holes in the adaptor to make them bigger so our charger would fit. Melted!! Huge fire hazard, but ok it worked. Breakfast was in a meeting room due to renovation of the restaurant. That can happen, but there was absolutely no atmosphere created in the meeting room. At least play some background music! Although the variety of food at breakfast was not great, the quality of the items was good! Problem though is that there is no system for refilling empty items on the buffet. Especially scrambled eggs were often unavailable, as they would wait for it to be empty, then inform the kitchen to make more. There was also no registration at breakfast, so they would never know how many more people were still supposed to come for breakfast. Each day there were 2 different fresh juices, from fruits only known to Brazilians we guess. We did not like any of them. Can