Top rated hotels in La Jolla

Hilton La Jolla Torrey Pines
4.1/5125 Reviews
Black's Beach
The grounds were beautiful and well kept, our room was a great size and bathroom was spotless. The girls were the front desk were nice as well! We just had some encounters we did not appreciate. A moment after we drove up and I had just got off our truck to grab my purse and suitcase, we were already approached and told to move our vehicle for valet. No big deal, just a tad inconvenient. We just had to bring our truck around a second time to unload. The next morning at breakfast I wanted to sit in a certain area because all the other tables were dirty, then was told by management to leave that area. When I told them them if we can clean the tables, they told us sit at another table that had prints all over it. The waiter was nice however. I was also in line waiting to turn in my room key around 15 minutes and another customer cut me off right when I was about to be attended, turned around and just told me ”he just had to”, and no one said anything regarding that encounter. I understand some things are beyond the workers control as I have also worked in customer service. However, these encounters made me feel like I did not receive equal respect or consideration as other high-paying guests. Considering this hotel was quite pricey already. Parking was an additional $33 per night and we bought 5 waterbottles for $26 in the lobby store while other customers with Hilton loyalty were given 2 free bottles. This is not directed directly towards any employees, I just think all this has to do more with the Hilton Hotel name. I have had much better experiences at cheaper hotels. This was just an example of how famous names don't mean much when you charge us for the most miniscule amenities that should just come with the pricey room fee. That is common courtesy. Not impressed. If I could rate your ambience, it would get one star. Stay here only if you are into golfing and have money to throw away.

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