The hotel is well situated within easy reach of many points of interest, as it is just behind the town hall. The rooms are comfortable and the dining facilities are adequate, as is the food which, like most of the eating places in Belfast, is good but lacking in imagination. The staff were very helpful if fairly young and some of them a little inexperienced. The minus points were the reception area which is not very impressive. Our bedroom had no view to speak of other than the inner well of the building. That was quite depressing. On one day our room was only half serviced, with the bed not being made nor facilities topped up. We complained and it was dealt with promptly. At one dinner our order seemed to get lost and we were served after others. The loft bar is not open until the weekends so we were not able to use it.