Number 11 by the Warren Collection

Simply due to the fact they rejected my cancellation. Seemingly caring more about money than the good nature of helping people during the festive period.

Not bad. Service is good. They don’t provide breakfast but they will give vouchers to us which we can use for to buy food.

Stayed there for 5 days and must say that from the onset; nothing but positive. Quick response to email enquiries; accommodating to guests needs - no lift, so wished a lower floor and received one on the first floor. Excellent continental breakfast; staff greeted me every morning and made enquiries about my sleep and any needs that I might have. Conveniently located - walking distance to restaurants and pubs. Does not have a lift, so plan on stairs. Has a nice sitting area which is open 24 hours; friendly staff; great continental breakfast; I booked the family room which had lots of space. Highly recommend this property

Comfortable warm bedroom that was smaller than expected, particularly the very tiny bathroom. Good OK continental Breakfast with nice ripe pears, served by very friendly and obliging staff

I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.

I only stayed her for one night but the efficiency and helpfulness of the owner and staff were exemplary . The room I was in was spotless and contained everything that I needed for such an unfortunately short stay . After an excellent quiet nights sleep the complementary continental breakfast was lovely and of generous proportions for a small hotel . I would not hesitate to stay here again either work related or with family .

The reason I have given 5 stars is because I cancelled the booking at another property by mistake and they were really helpful in finding me an alternative. It was good value, clean, modern and comfortable. The breakfast was simple but adequate. Good coffee machine. The staff were friendly

We booked a superior king room for 1 night and were given room 11. The room was so tiny you had to walk sideways to get around the bed. The room description stated a seating area, the only reason we booked this place - this was actually 1 chair !! which also doubled as my bedside table, a dining area and sofa?? no just 1 bed, a small table which held the fridge/can cooler and didn’t work as the room was ridiculously hot, a cupboard for hanging clothes with 2 drawers 1 of which stayed open. Breakfast consisted of cereal, bread, fruit and 2 sorry pancakes on a plate covered with clingflim. There was no 24hr reception as stated, we had to ring the phone numbers at the front door and were informed someone would be there soon to let us in, as our room wasn’t ready we left our bags, when we returned that evening they were in the residents lounge unattended. A rubbish experience.